Neiman Marcus
King Of Prussia, PA 19406-2932
Phone: (610) 354-0500
Ratings & Reviews Summary for Neiman Marcus
What Users are Saying:
- Short lines
- Convenient hours
- Easy parking
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User Reviews for Neiman Marcus
07/07/2008 Posted by Tina19082
I have always think that since NM is a upscale department store, then the customer service must be great, but i was wrong. I have recently purchased a bag that was worth over $600. they would only accept American Express, Diner Club and Personal Checks...which i didn' t understand why they are doing that. they would've lose alot of customers, not everyone has an american express, diner club or carry a check book with him/her. The customer service was horrible, the sales girl acted like she is the best because she works there. Later on, I returned the bag, the sales told me that since it was over $500, they have to mail me the refund check, which was fine by me since he stated that it would only take 3 days! I waited 3 days, I still did not receive the check, so I called the store, the girl on the phone stated that mailing the refund check was an old policy, they don't do that anymore, I suppose to get my full refund at the same time when i returned my bag. ok, since the mail check has been processed, it will take 10-15 days, NOT 3 days! so at that time, I felt mislead by the sales, apparently, the internal communcation isn't as great. So i waited longer...i still didnt receive my refund check, then I have contacted the Corporate to file a complaint against the sales, he apprently has informed tme he incorrect information. After this horrible experience, I will never shop at Neiman Marcus again! it is not Recommended! Do not shop at Neiman Marcus!
Cons: Poor Customer service
10/27/2002 Posted by norawcoffey
Best selection of petite clothing in Philadelphia area, selection as good as New York, better than Bergdorf Goodman's (owned by Neiman Marcaus), where petites are not even on the menu.
08/13/2002 Posted by HALFITALIAN
Neiman Marcus is one of my favorite stores to shop in. I love fashion and love to shop for great looking clothes. I have purchased many items from Neiman's and will continue to do so in the future. However the service level is real low. There are a handful of people who are extremely friendly but on the flip side there are too many who are not. Some actually act like we are disturbing their day. Neiman's is on the high end of good quality and excellent value. What it needs to do is upstep it's customer service. Hire people who have a personality.
Pros: SELECTION, CLEANINESS, ATMOSPHERE
Cons: CUSTOMER SERVICE, SLIGHTLY OVER PRICED
