11/10/09

AWFUL! SO RUDE - AND THEY LIE!

by SK730

This was the worst restaurant experience I have ever had. My friends and I made a reservation weeks in advance, for 5 people. When we arrived, on time, they proceeded to show us to a square table made for four people, where they had squeezed in a fifth chair. I was practically sitting on top of the man at the next table, but they told us this was a "five-person table" when it obviously was not.

Next, when we ordered, they started making up ridiculous food minimums for how much we had to order. None of this was printed on the menu, and we ended up being forced to order much more food than we wanted, because if we didn't, they threatened to KICK OUT anyone at our table who didn't meet their minimum.

Then, when the bill came, they dropped it on our table, and told us that they had included the gratuity. However, their menu CLEARLY states that gratuity will be added "for parties of 6 or more" and we were five people. When we asked to see a menu, they basically threw it at us, and then said "yeah, well sometimes we do it for 5 people too." They are rude liars, and with so many great BYO's in Philly, I would recommend that you try any other restaurant before coming here.

• Pros: None
• Cons: The owner, the manager, and the waitresses

09/10/09

Excellent Place Overall!

by MRS19129

My boyfriend & I went here on a date night & there were too many choices of what to eat, so we just got 5 differnet appetizers to share. They were so good, all of them! We had 2 bottles of wine & they didn't complain or anything about our lengthy stay even though they were near closing time. The whole bill came to $36! For 5 appetizers! We were stuffed. Great place!

• Pros: Cute & Romantic
• Cons: Got a bit loud from other patrons

08/31/09

Figs In Fairmount RUDE SERVICE. Not worth the trip.

by shoppergrl2

Would give this place NO STARS if it was possible.

3 of us sat down at an outside table. The inside was empty as were the 5 outdoor tables. We sat, ignored, for 20 mins as we watched new people sit and recieve menus,water and service. When I asked if we could have menus as well, I was snarled at. " Have you spoken to anyone?" "No, I answered. Should I have?"

I have been to this place and sent many people here. Thought the staff knew us and appreciated our repeat business. NOT SO.

The tall angry dude came out and said, " we thought you were loitering?" EXCUSE ME?

WE APOLOGIZED for any miscommunications, were treated like garbage, and will NEVER RETURN. After having friends drive in from the main line to meet us, it was an embarrasing and disgusting dining experience. Nice huge rodent the size of a cat running into the garbage bins that they keep next to the tables made our meal complete.

• Cons:  rude service

08/16/09

RUDE

by balikat

l They are an angry staff who seems to be very put out having to serve anyone. I could not BELIEVE the level of arrogance displayed towards customers. The menu never changes, is very heavy for the summer, and they are always out of things. I was totaly disgusted having taken a co worker and a good friend there. Almost as obnoxious was the obvious bitching they were doing about everyone that was paying for the food the were so reluctantly serving.

• Cons:  BAD service

05/14/08

Amazing Food for a Solid Price!

by norak82

Figs is definitely a gem of a restaurant in our city! The place is very small, but the food is phenomenal! To date, I have tried plenty of items on their menu, incuding filet mignon, tuna, crabcake (seasonal)...they were all so delicious!! The price is VERY reasonable for the quality of food that you are receiving. Two things to know: it is a BYOB and they only accept cash. So if you are going there for a special event or just to have a relaxing evening, be prepared with those two things!

• Pros: Food is delicious and so reasonably priced!
• Cons: Cash only. No "buts" about it.

03/20/08

Great food and atmosphere...a little salty

by i_c_foodnetwork

I've been to this place twice now. A bunch of us ordered different entrees and tried each others' dishes. The service is great and all the menu items are tasty. I must say though, that the cous-cous mixture for the lamb was salty...I couldn't finish it. The lamb was delicious though. The duck is excellent...but the spinach that comes with it is salty. If they cut down on the salt for those things, I would be able to taste the food.

Otherwise, the food is really great. The duck dish is my favorite so far.

• Pros: Duck, Salmon, Lamb
• Cons: Salty on some of the sides of the entrees

11/26/07

Love IT!

by cgk25

this place is the best.

my boyfriend and i come here every weekend for brunch.

a total neighborhood favorite.

the service is wonderful and staff and chef treats us like family.

the coffee is soo good and for the summer time nothing beats the lemonaid with sorbet.

we always feel so at home here and i love this place.

• Pros: service,food,

05/24/07

Fantastic Food!!!

by womensdinnerclub

I'm a member of a Philly Women's Dinner Club and this is one of the BEST places we have been to.

Although the place is small the food was FANTASTIC. Our group often tries Mediterranean restaurants that have all been so-so. I am so shocked to read reviews for Figs that say the food was bad...I can only

assume that those people only like bland Italian restaurants (this city has far too many of those.)

If you enjoy trying something a little different and you like very flavorful food, go to Figs!!!!

• Pros: food, atmosphere
• Cons: small, door is very close to dining area

04/17/07

Horrible.

by coincidence

I agree with the review "rude rude rude". The same thing happened to my partner and I, though we had called ahead. We went there to celebrate our anniversary and as far as the food goes, it was good. The service though was unexcusable. When my partner and I toasted and tried each other's food, I looked over at the kitchen (which can be viewed from all tables) and saw the kitchen staff mocking us. When I addressed this to the waitress, she just shrugged. To top it off, once we left, the kitchen staff (3 men) were standing outside smirking at us. I wish I was making this up. I have never been treated like that before.

• Pros: Food.
• Cons: The food doesn't make up for the homophobic staff.

04/14/07

authentic

by pennfoodies

great for a night away from rittenhouse & old philly...authentic, delcious food -- friendly service -- worth the trip