One good move, one quite bad. I used Hank's Moving on 2 occassions over the last 2 years. On the first move (a short move within Philadelphia), the movers did a very good job. They showed up a little late, but when the crew (5 guys) arrived, they got right to work. It was a very smooth and efficient move, as they wrapped all my stuff and were quite careful with my furniture.

This positive experience led me to request their services for a 2nd move. This was a longer move (from Philadelphia to NYC). Hank quoted me a great price, which I immediately accepted. Again, the movers were late, but this time they were almost 2 hours behind. This crew was 2 guys, and it was clear one was drunk and smelled as if the other one had just picked him off the street. They started work immediately, but instead of care I experienced during the first move, they just started throwing my items around and the furniture on carts with hardly any care.

I was a little nervous when they left for NYC, but they showed up close to on schedule. The non-drunk individual did a great job of keeping me updated on where they were. Luckily when they arrived at the destination, they had replaced the drunk individual with another person, and the rest of the move went OK. After reviewing their work, I found the mattress cover had been torn (creating a stain on the mattress) and a number of my boxes had been torn/damaged.

Overall, I think this company can do a good job, if they assign a good crew to move you. Thus, if you get a great price quote, be careful (but then ask yourself if you'd just rather hire a more reputable company for the same price). Given everything, I would not use Hank again if I were in Philadelphia.…