Reds & Son

02/02/2008 Posted by dpulli

Needed to get an oil change and inspection. Called Reds & Son and they were able to fit me in the following day. Very friendly, quick turnaround and their prices were fair. I'd recommend this place to anyone in need of car service in the city!

06/28/2007 Posted by preserv8ion

My car came with me to school and was registered in another state. I needed an emissions test done in compliance with my home state's regulations, and called around to find the best price. I named the exact tests I needed done (not the standard PA tests), and Red's had the lowest prices nearby, so I took my car in. I wasn't impressed with the cleanliness of the place or the friendliness of the staff, but was shocked when it came time to pay, and was handed a bill for more than twice what I was quoted on the phone for the same tests. When I asked, the guy who was ripping me off told me that this is the cost of the tests, the guy on the phone was wrong, and there was nothing he could do. Then I saw the small sign on the wall indicating that phone estimates are not binding, so I wonder how many other people have had this problem. Every other place I've ever called for a price on a specific service (oil change, alignment, bulb replacement, whatever) gives me the price for that specific service and they've been right... it's not an estimate, it's just the price of that specific service. I just had four digits of work done on my car to diagnose some problems (not a fixed-price service job), but even then, the estimate was within $100 of the final cost. When you're offering a specific service, like a specific emissions test, it's just shady business to lie about the cost of that service on the phone and then mark the cost up more than 200% in person.

03/08/2007 Posted by davenport1970

After having been to several auto repair places, I started using Reds. Unlike most other places, the customer service was great and they didn't talk down to me. So many places look at you as if you are an idiot if you don't know everything about cars. They return calls when they say they will and have always been very professional. Their rates are on par with other shops and the location is convenient.

02/12/2007 Posted by danieln

I have used this auto repair shop multiple times for my two vehicles and have always been impressed by the high quality of the workmanship, extremely quick turn around times, abiltiy to take last minute appointments and considerate and friendly customer service. At each time that I had a repair done, the manager or owner( I am not sure which), Gus was able to give me an estimate that was accurate almost to the penny. On one occasion I had a question that pertained to a loose hose that I thought might be an indication of something seriously wrong and perhaps unsafe. The staff at Reds stayed open late while they waited for me to come in and once I arrived, verified that it was nothing to worry about. All of this was done free of charge. At the time of this writing, none of the repairs that have been performed on my two aging vehicles has needed additional work.

Pros: accurate estimates, good customer service, FAST and expert repairs

Cons: Not a lot of car storage - vehicles need to be picked up a day or two after repair

03/30/2006 Posted by newphillygirl

I took my car to Reds to have a belt replaced. The next day my check engine light came on (it was not on before I took it). I called and was told rudely it was not related and I would be charged to take another look. From a friends recommendation I took my car to their mechanic and was told that a sensor had been unplugged and they wrote up the paperwork stating that Reds should pay the fee. I do not recommend Reds and feel they are not trustworthy or customer service oriented.

Pros: location

Cons: overpriced, rude