04/28/07

not as ritzy as i expected

by rebeccarml

when I stayed at the ritz in philly, i was expecting fire works. I had always dreamed about staying at a ritz, so i had high expectations. however, i was deeply disapointed by what i got: a tiny room with threadbare and ratty carpeting, a small fuzzy TV, starchy bed sheets, and negligent service. The restaurant downstairs was okay, albeit the overly greasy food. on the whole, the thing needs some updating.... and a new chef.

• Pros: uhhhh.... none
• Cons: everything.

10/31/06

Just what the doctor ordered

by nivtsi

What a relaxing weekend we all had in Philadelphia. First this great hotel pampered us with its ambiance, then our trip to Heaven Spa was glorious,and to top it off a fabulous meal at The Palm.

Thanks Philly.

A high-end chain that pampers guests with exceptional luxuries in a prime Center City location.

by Contributor

In Short
Visitors are inevitably stunned by the architectural splendor found inside and out of this hotel. This landmark property showcases massive columns, rich woods, gorgeous marble and chandeliers in vast, dynamic spaces. Luxuriously ornate rooms and suites dominate the 30-story tower with feather bedding, Internet access and professional massage therapists available upon request. A rotunda adjoining the tower houses two exceptional restaurants: the Paris Bar and Grill and the Pantheon that transform into lounges at night.

06/15/06

Ritz not as ritzy as expected

by mcrow309

I was disappointed in my first Ritz Carlton stay. When I reserved a deluxe room I expected so much more from a hotel that is supposed to epitomize luxury. The carpeting was threadbare and stained in spots and the oversized (by hotel standards) room had just one small upholstered chair to sit on, yet there was room for a small sofa or even two chairs so my fellow guest could sit as well. I do give kudos to the bathroom though...very nice. For the money though, there are any number of mid-range hotels whose rooms are just as nice and maintained better.

• Pros: Location
• Cons: price

06/09/06

not on par with other Ritz hotels

by jtphotos

This is just an ok Hotel. I have stayed at several Ritz properties and this is far below their standard. I'm not sure why but I would not suggest this for fellow travelers.

12/31/05

They call this a Ritz??

by cmo118

I have stayed at several Ritz Carlton hotels and have been delighted, the Ritz in Philadelphia, however, seems more like a 2 star hotel.

The "Superior" room we booked was cramped and had no character. The marble bath was the only saving grace. Two of the lamps did not work and the alarm went off at 6:00 in the morning. There were no city guides, or even a listing of hotel services in the room. Had the room had a spa menu, I would booked a massage, but there was no information available.

I had to stand at the Concerige desk for 10 minutes while he finished a personal call to get a map. The next day, when it was pouring rain, the hotel had no umbrellas to lend me, and acted as if it was an out-of-the-ordinary request. Not what I expected at the Ritz.

• Pros: nice bath amenites, afternoon tea, nice view
• Cons: poor service, small rooms, rude staff

09/11/05

Best classy bar in the city

by harrypwc

My wife and I favorite bar after a romantic and expensive dinner!!! Nice drinks, excelent service, you feel like a kind, you must try the mini burgers and the fruit plate.

• Pros: Scene, Service, Its the Ritz Carlton

05/19/05

Luxury Hotel??!?!

by vloom

The worst! Awful service! Gym looks like a YMCA rec room with old, outdated equipment. One night, I saw a staff member taking a nap on an equipment in the dark! Frightening. It was always about 90 degrees in there, and you can't work out for long before feeling like fainting. They turned off the hot water one morning without telling us. Shower is weak with no water pressure. There's only one electrical outlet in the entire room?! How do I iron my clothes? My vent must have shared the same vent as the kitchen because I woke up every morning with the most nauseating smell of bacon and onions wafting through my room. They also lost one of my packages. Tracking said it was delivered to and signed by the hotel, but I got nothing. Another package, they found hiding in the bellman's closet. This hotel is terrible!

• Cons: Poor Service, Outdated

09/01/04

OK place but needs updating

by derekm

I stayed at the Ritz for a week last summer and expected a nicer place. Don't get me wrong, its a decent hotel and far better than a Holiday Inn but given the price, it wasn't as nice as I expected. The decor needs a bit of updating and my room was a bit small.

07/04/04

It's nothing compared to the Four Season

by jyc145

Truly disappointed with the quality of the room as well as service. Probably once deserved its 5-star, 4-diamond rating, but not anymore. You have one chance to make a first impression but from the inattentive housekeeping to the flawed room design, the hotel needs some serious revamping.

• Pros: great architecture, location
• Cons: , housekeeping