The Ritz-Carlton Philadelphia

04/28/2007 Posted by rebeccarml

when I stayed at the ritz in philly, i was expecting fire works. I had always dreamed about staying at a ritz, so i had high expectations. however, i was deeply disapointed by what i got: a tiny room with threadbare and ratty carpeting, a small fuzzy TV, starchy bed sheets, and negligent service. The restaurant downstairs was okay, albeit the overly greasy food. on the whole, the thing needs some updating.... and a new chef.

Pros: uhhhh.... none

Cons: everything.

10/31/2006 Posted by nivtsi

What a relaxing weekend we all had in Philadelphia. First this great hotel pampered us with its ambiance, then our trip to Heaven Spa was glorious,and to top it off a fabulous meal at The Palm. Thanks Philly.

06/15/2006 Posted by mcrow309

I was disappointed in my first Ritz Carlton stay. When I reserved a deluxe room I expected so much more from a hotel that is supposed to epitomize luxury. The carpeting was threadbare and stained in spots and the oversized (by hotel standards) room had just one small upholstered chair to sit on, yet there was room for a small sofa or even two chairs so my fellow guest could sit as well. I do give kudos to the bathroom though...very nice. For the money though, there are any number of mid-range hotels whose rooms are just as nice and maintained better.

Pros: Location

Cons: price

06/09/2006 Posted by jtphotos

This is just an ok Hotel. I have stayed at several Ritz properties and this is far below their standard. I'm not sure why but I would not suggest this for fellow travelers.

1 out of 1 people found this review helpful

12/31/2005 Posted by cmo118

I have stayed at several Ritz Carlton hotels and have been delighted, the Ritz in Philadelphia, however, seems more like a 2 star hotel. The "Superior" room we booked was cramped and had no character. The marble bath was the only saving grace. Two of the lamps did not work and the alarm went off at 6:00 in the morning. There were no city guides, or even a listing of hotel services in the room. Had the room had a spa menu, I would booked a massage, but there was no information available. I had to stand at the Concerige desk for 10 minutes while he finished a personal call to get a map. The next day, when it was pouring rain, the hotel had no umbrellas to lend me, and acted as if it was an out-of-the-ordinary request. Not what I expected at the Ritz.

Pros: nice bath amenites, afternoon tea, nice view

Cons: poor service, small rooms, rude staff

1 out of 1 people found this review helpful

09/11/2005 Posted by harrypwc

My wife and I favorite bar after a romantic and expensive dinner!!! Nice drinks, excelent service, you feel like a kind, you must try the mini burgers and the fruit plate.

Pros: Scene, Service, Its the Ritz Carlton

05/19/2005 Posted by vloom

The worst! Awful service! Gym looks like a YMCA rec room with old, outdated equipment. One night, I saw a staff member taking a nap on an equipment in the dark! Frightening. It was always about 90 degrees in there, and you can't work out for long before feeling like fainting. They turned off the hot water one morning without telling us. Shower is weak with no water pressure. There's only one electrical outlet in the entire room?! How do I iron my clothes? My vent must have shared the same vent as the kitchen because I woke up every morning with the most nauseating smell of bacon and onions wafting through my room. They also lost one of my packages. Tracking said it was delivered to and signed by the hotel, but I got nothing. Another package, they found hiding in the bellman's closet. This hotel is terrible!

Cons: Poor Service, Outdated

09/01/2004 Posted by derekm

I stayed at the Ritz for a week last summer and expected a nicer place. Don't get me wrong, its a decent hotel and far better than a Holiday Inn but given the price, it wasn't as nice as I expected. The decor needs a bit of updating and my room was a bit small.

07/04/2004 Posted by jyc145

Truly disappointed with the quality of the room as well as service. Probably once deserved its 5-star, 4-diamond rating, but not anymore. You have one chance to make a first impression but from the inattentive housekeeping to the flawed room design, the hotel needs some serious revamping.

Pros: great architecture, location

Cons: , housekeeping

10/05/2003 Posted by faithful96

We stayed at the Ritz Carlton in 10/2003 and thoroughly enjoyed it. The hotel is beautiful, in a non-ostentatious way. The location is fantastic, within walking distance of great restaurants, bars and attractions. We particularly enjoyed The Vault (cigar and scotch) Bar and The Rotunda, which hosts enchating jazz music and a chocolate buffet. Mmm. We received nothing but exemplary service. from the moment we checked in, to Molly the bartender in the Vault Bar, to the wonderful gift shop lady selling morning coffee, to Reggie the doorman. In fact, any staff member we passed smiled with a friendly hello. Our room overlooked city hall and there was some noise from the street (honking and such). However, the room was such a fantastic price, we couldn't complain. In fact, we are trying to figure out when we can go back!

Pros: Great Service, Great Location, Beautiful Hotel

Cons: Outside Noise