10/18/08

Overpriced - dishonest?

by Gina2729

I used to go to Changes for all my haircuts, for almost 6 years. I was never particularly happy, but thought they were okay (I thought it was my hair that was the problem, until I got haircusts elsewhere, and realized it wasn't). I liked that they used more environmentally friendly Aveda products.

Then I got a perm there. (This was, to be fair, a couple of years ago.)

I had hair to my waist.

They quoted me $200 to $250 for the perm.

The woman used so much product she burned my scalp. And since she charged me for ever bottle she used - the price went up fast. Then, when she fluffed out my hair, she asked me if I wanted her to even out the ends. I said yes (fool me!). She snipped for about 3 minutes. Then she charged me $40 or $50 extra for a HAIRCUT. This was on top of the $350 they charged me for the perm.

It was horrifying.

Not only that, my hair was so damaged, that the perm never fell out. Instead it just started to break, even though I follwed every step for proper, gentle perm care. I had to cut off all my hair - ended up with about an inch of hair.

It was one of the most expensive mistakes of my life.

I felt that Changes was both dishonest and incompetetant.

I will NEVER go there again.

• Pros: aveda products
• Cons: watch out for added costs

07/09/08

quality work

by polished1

I have been going to Changes every six weeks for practically a year now. In there defense, they are very hardworking and lots of fun!!! I would not typically write a review but was bored and happened to read over a few of the negative ones.. Again, these girls work hard and are great! I started out going to Kathy for only my color and continued to travel to NYC for my cuts. However, she eventually earned my trust and now does a FINE job at both! ALL of Mary's other employees are very friendly with me each and everytime! Its just sad that people really have thee audacity to take precious time out of there day to knock these ladies..

• Pros: talent
• Cons: none at all

03/10/08

May as well join the others.

by jennifer2008

EXCELLENT! :} i LOVED IT HERE!!!!!!!!!!!!! i WILL NOT GO ANYWHERE ELSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

03/10/08

If you like the truth?read this

by alli1972

Hi all, I?m Allison and I have gone to Changes Salon for 5 years. I just read these comments and I wanted to respond to most of them b/c I believe they are lies. I have always had a great experience and my friends that I have referred have as well. Every 7 weeks I get my roots colored, 2 color high lights, and a haircut. I never pay more than $260. I am there for about 3 hours and my hair always looks great. It is a very reasonable price, especially for the main line where I can?t imagine what the rent must be. Im sure prices must vary b/c not everyone has the same hair. Probably a person w/ short/thin hair would be charged differently from someone w/ long/thick hair. Seems like common sense. I have hair a little below my shoulder. Mary did my hair once when my stylist was out sick and the pricing was slightly higher?which I understood b/c she does have 25 or more yrs of experience. In any profession, the more experience a person has, the higher the price. I can also vouch in saying the prices have definitely not doubled in 5 years. They have gone up accordingly with inflation like everything else in the real world. I also question why someone would tip a person if they were that unhappy? It is not fair to slander a business after leaving and after paying and tipping. I would never pay for something if I was that unhappy and then leave a comment on this website w/o giving them the fair opportunity to address the ?problem.? I have gotten my hair done almost any day (tues-sat) in the past 5 years and Mary is always there. How could a person accuse her of not being there often if it was the first time that he/she went there? Lastly, I have always been taken on time and treated kindly and with respect.You have to check in at the front desk on arrival, so I find it extremely impossible that someone waited for 1 hour! I have had multiple waxing services and have always been happy! Please take my advice and try this salon.I am a real person and this is a true comment!

• Pros: Great Salon with great services--reasonable prices!
• Cons: n/a

03/10/08

Had a decent experience

by winelover17

Not bad. I may go back and try a different service. I did not have a horrible experience but, I am in search of a great stylist. i am slightly picky so maybe it was just me. I look foreward to trying a massage.

03/09/08

People have to much to say about the prices

by emily34

I live in the Philadelphia area and I know most of the salon owners on the main Line. I have had the pleasure of working with Mary in advertising for the past ten years. Part of my job is to research business owners so I know what I am bringing to the table so I can sell my services. I do laugh at some of these reviews ,especially the one on how the prices have doubled in five years! I have a record of her fees for the ten years because I have been associated with the salon and I can tell you that they have not doubled. People that do not know how to run/own a business can't begin to know what is involved. If gas, oil and even food went up ,I can't imagine how much rent has gone up for businesses. Just look at the world news in regards to the economy.

I can tell you that Changes offers a fee scale based on the technicians level of expertise and experience which enables the client to chose where their comfort level is .I think that speaks for the owners sensitivity to the economic enviornment we have today!

• Pros: 10 thumbs up

03/08/08

:}

by smileyone11

I think others have done enough. Good luck in the upcoming year! I wish you the best. I did not want to be linked with other posters. I have enough pride.

03/08/08

Food for Thought from a loyal client!!

by nicole000000

I felt compelled to write this comment because I can't believe the awful things written about this salon, services, or staff! I have been a loyal client to Changes for about 8 years. It a beautiful salon with talented staff members and it is the friendliest and most down to earth salon on the snotty main line! I know from going there for the last 8 years, there are tons of clients there that have been ?regulars? for years and they would all agree. The people that go to this salon are also very friendly and down to earth. People that do not like this salon or are snotty and unfriendly do not last long because it is not the right environment/atmosphere for them. This is what I have experienced over the last few years. I have had the best services! All of the stylists are held to a certain standard of skill and professionalism from Mary, and this is why I have no problem going to someone else. They do botox, hair removal, perm make-up and a lot more that I cannot think of right now. They do have a website, so if you want to see what else they do: www.changessalonspa.They have specials on the website! ?Food for thought?--For all of the comments that say negative things about this salon, there are always 2 sides to the story. Lastly, the person I have gone to regularly for 8 years has been Mary. She is not only the best stylist I have every gone to in my 38 years of life, but she is the nicest, most professional, hard-working, talented, giving, pleasant, caring, and understanding. She has had a Successful business for over 20 years, and she has done this because of who she is and because of the staff that works with her. They are truly dedicated to the client and to doing what is right and best for them. By the way, I know from 8 years of conversation with her that she does have a sister-in-law with the same name who likely left that comment. Mary is confident and professional and does not need to respond to a comment left from someone. Remember?2 sides to a story!

• Pros: Has every service! skilled, nice professionals! Always on time!
• Cons: There are no cons--i would not have stayed there for over 8 years is there were!

03/05/08

Bad Value

by avalon2

Changes used to be a wonderful salon. I have been going there for the past 5 years. The prices nearly doubled and the quality of service has not been the same lately. I can not say that any one thing has changed my mind. I have just found other places that have a better value for the money and better customer service. They really do not care about the client here. I made one comment the last time I was there and they made me feel like I was wrong in doing so. I am the client! I am always looking for good recs before I go to a new place and just felt like others needed to know about the lack respect this company gives to its clients. It is really a shame in a customer service industry.

• Pros: none
• Cons: an owner who cares more about money than her customers

02/29/08

did you know they do botox now

by cindy2hot

yes I have had botox done . i can say karen F. is great at what she does and she offers a great deal. Im thinking about having my eye liner tattoo done too. I will let you know how that went. I'm excitied to get that done!!!!

• Pros: nice people
• Cons: none