Educate yourself. I took my 4 year old dog to get groomed at Country Kennels recently. The "drop off" time is between 8am and 9am, unless you have special circumstances, which they seem to work around. I dropped my dog off at 8am and he was taken to the back by a very nice woman at the front desk. I was informed by this woman that I could pick my dog up after 4pm. During the day I received a voicemail from the groomer at Country Kennel. The main groomer on the Country Kennel website left the voicemail that stated she tried to clip my dog and my dog wouldn't let her go near him, so she tried to bathe him and then clip him, and he still would not let her near him at all. The groomer stated on the voicemail that they would be charging me for a bath only and that she rescheduled me for a groom with a different groomer for later in the week, and that I could pick my dog up after 3pm.....

In four years my dog has been groomed many times by a few different groomers in two separate cities- never having a problem.

I was informed by two separate employees two different times that I was able to pick my dog up- one said 4pm and one said 3pm.

.....I picked up my dog at 3pm and paid for the bath only, since the groomer stated on the voicemail that was all she could do. I paid in cash since they only take cash or checks, and even gave the front desk woman a tip for the groomer. The front desk woman went into the back to get my dog, and upon returning my dog to me, the front desk woman stated that it looks like the groomer clipped a bit off the back but that it blends right in. Upon further inspection, I saw that my dogs entire back was completely shaved down, leaving the rest of his hair all over his body at full length (about 3 inches long)- it looked like an inverted Mohawk!

Not only was I told that the groomer did not clip my dog, but this did not blend in at all- AND I had already paid.

After calling Country Kennels and trying to speak with the owner to figure out what happened, I was informed that the owner would call me back by the end of the week. Roughly two weeks later, the owner called back and informed us that the groomer is a sub-contractor with Country Kennel, and that she (the owner) would not do anything to make right by the situation since it was the groomers fault and not Country Kennel. I was never informed that my dog was being groomed by a sub-contractor. In-fact, on the Country Kennel website the groomer who groomed by dog is shown as part of Country Kennel, not as a sub-contractor.

It was a very bad experience for both me and my dog.…

excellent facility!. I have taken my dogs to country kennels for over 10 years now, I have never had any issues with this them . my dogs LOVE coming, and the staff is experienced and caring. my dogs come home clean and happy

one year I was unable to pick up my pets during the regular business hours

the owner was so sweet and let me come in when the office was closed, and did not even charge me anything extra! highly highly recommend!!…

MY DOG LOVES IT!!!. we were referred to country kennels by a friend, i was very apprehensive of leaving a family member behind, but the staff was very sensitive to my concerns. after meeting and touring the kennel i felt really confident with the expertise and professionalism of the staff. country kennels has been an awesome experience for our pet, both boarding and grooming. one of the most comforting offerings country kennels has is the personalized care for our pet and the familiar faces of experience. you just don't find this kind of service at "big chain" pet places. our dog loves going there, we even do the doggie playdates. i definitely recommend country kennels for boarding and grooming!!!…

Yikes. I took a tour of the kennels and found them not clean, small and the smell inside lasted the whole ride home in my car. The so called play yard of the kennel is a joke, with overgrown grass and unkept landscape. This may have been an ok kennel in its day, but come on...this kennel needs serious updating, better cleaning habits, and larger kennels where dogs arent so close to eachother barking in eachothers faces. I wouldnt leave my enemy's dog there. Not happy with the tour at all.…

Wonderful service & great facility. I was a little nervous taking our dog to a kennel but the staff was really friendly & they were great with our dog. I love the indoor/outdoor runs because Carly was able to get outside during her stay.

The prices were reasonable too! I would definitely recommend this kennel.…