07/27/09

Best Salon/ Spa in Philadelphia

by eldu10

I had a GREAT haircut from Sherry. I also recevied a wonderful massage from Dion. I can't wait to go back!

• Pros: Great service, friendly atmosphere
• Cons: none

Response from this business

65160– July 29, 2009 at 08:21:05 PDT

Thank you for your nice review. We will continue to strive to make the Phoenix your choice for salon and spa services in Philadelphia.

07/24/09

Better choices available.

by nbc1292

1. Staff is rude. 2. You have to pray they don't assign you to the someone who doesn't know what the hell they're doing. 3. Overpriced when you look at the level of service and lack of expertise.

• Pros: the place looks nice
• Cons: Clueless staff

Response from this business

65160– July 29, 2009 at 08:07:54 PDT

The Phoenix prides itself upon and is dedicated in every way to 100% customer satisfaction. We did not receive any client complaints of July 24th. If we had, we would have done whatever we could to rectify the situation. One unhappy client is too many! Our staff is professional and courteous and are trained to treat each and every client with respect and kindness. Their job is to make people look and feel good! We do not hire anyone who does not have a significant number of years of experience in their field of expertise. Pricing for all services is determined by level of experience and everyone who steps into the Salon recieves value for their dollar or they do not pay. Should this review have been drafted by one of our real clients, we invite you to contact us directly at 267-514-8000 so that you are made whole. You may ask for Vikki or Sarah, the Manager and Owner of the Salon, respectively.

06/22/09

The Phoenix is Lucky to Have Sherry!

by judyr44

I have been going to see Sherry for my hair- both highlights and cutting- for many years. She just moved to the Phoenix from her other hair salon and I hope the owners there realize how lucky they are that they have Sherry. She is so talented and so nice and I was nervous to make the switch but am so neurotic and selfish about my hair, I wasn't willing to take a risk and try someone new. I went to the Phoenix for the first time and it is really nice and really convenient to my office. It is actually easier for me to get to. Her prices are the same as what I used to pay and I was nervous about that too because some of the reviews say it is more expensive than they wanted to pay. I had a good experience and I am glad I was able to find Sherry again.

• Pros: sherry and her talent with hair

Response from this business

65160– July 29, 2009 at 08:17:07 PDT

We are in fact keenly aware of how lucky we are to have Sherry on our team. She has been a wonderful addition to the Phoenix and we are equally glad to welcome you as a client! Please let us know if there is anything we can do at any time to make your experience a better one at the Phoenix.

06/18/09

RAINY DAY TREASURE

by luv4all

I JUST HAD THE BEST RAINY DAY, THOUGH I DID

BOOK WEEKS IN ADVANCE AND ITS RAINING I REALLY FELT LIKE I FOUND AN OASIS IN THE CITY TODAY. I WAS GREATED PROPERLY AND PAMPERED THE WAY I NEEDED . THANKS FOR MAKING ME A PHOENIX

• Pros: VALET PARKING AT THE DOOR
• Cons: HAD TO BOOK THREE WEEKS IN ADVANCE

Response from this business

65160– July 29, 2009 at 08:54:48 PDT

And thank you for your nice note. We are glad you were able to make the best of a rainy day!

06/18/09

What a great day

by Madhattter

I had a wonderful experience after a short stay in there lobby, Where I was asked if I wanted coffee or tea. Then I was swooped in to the back to be pampered with all my scheduled treatments. I loved the service and the girls. Just make sure to book your appointments in advance so you can enjoy yourself.

I preffered the spa treatment but the manicure area seams to always be busy. love this place but bring your check book.

• Pros: Clean,Friendly,and Relaxing
• Cons: location wish it was closer

Response from this business

65160– July 29, 2009 at 08:58:26 PDT

Thanks for your review of the Phoenix. We are happy that you were satisfied overall. Regarding your comment about the checkbook, we are acutely aware of the strains placed on our guests by the state of the economy and we try to come up with monthly, weekly, and even daily specials that include even 50% off of services on certain days. Be sure to sign up for our email list so that you receive these notifications, and always feel free to call the Salon to check on the daily specials. 267-514-8000. We hope you will always find value for your money at the Phoenix, and that the times will change in the months ahead.

05/17/09

Terrible!

by ric911

Easily the worst spa I've been to in Philadelphia. Most of these "glowing" reviews were probably written by the staff. Apparently, some of these folks think working in an "upscale" scale, somehow gives them the right to be rude snobs. Get over yourselves, you work in a spa for a living, and take a class in customer service 101.

• Pros: clean
• Cons: everything else

Response from this business

65160– July 29, 2009 at 09:05:24 PDT

The Phoenix prides itself upon and is dedicated in every way to 100% customer satisfaction. We live by the motto that "One unhappy client is too many!" We believe that everyone on our staff is professional and courteous and they are all trained to treat each and every client with respect and kindness. If your experience was something that does not match our thought, we would appreciate hearing detail of that experience so we may work hard to rectify the situation. Each and every technician here knows that their job is to make people look and feel good! Our reviews on Citysearch are not "written by the staff." We do however always request that our clients do write about their experience at the Phoenix as we have found it helpful for other clients to reflect on their comments, and perhaps know who or what they might want to try for a new look or feel. If we can do anything to make up for your negative experience, please let us know by calling the Salon at 267-514-8000.

04/23/09

over priced salon

by roemama

I had been given a gift certificate to the "best salon in town" but the colorist/stylist was un professional. wanted me to pick my hair color from a chart, I could do that in CVS. She used a razor on my hair and it feels terrible. Didn't bring me coffee had to ask another customer for a magazine Then when I went to the counter to pay and the bill was $165 I was shocked she wasn't a top stylist

I was looking for ward to my treat but left feeling very disappointed

• Cons: service not worth the money

03/17/09

great cut and highlights but pricey

by Phillynewbie

I just returned from a trip to the Phoenix salon and spa where I got my hair cut and colored from Bruce. He did a great job on my highlights and cut. He listened to what I wanted done and did exactly that.

The only thing I was disappointed with was the price. Talk about sticker shock! My bill came to just under $300! He recommended I try some express color for 7 minutes which is a dye applied only to the roots which I could have done without, which in turn those 7 minutes cost me $70! When I called the salon to find out about pricing they just told me his highlights start at $135 and could not give me any more info. Needless to say they were a bit more.

I would recommend Bruce if you don't mind spending the money because my hair does look good. But if its not in your budget beware.

• Pros: professionalism, great cut and color
• Cons: expensive!

03/10/09

Rude staff, bad service.

by samantha8888

I'm extremely disappointed after visiting Phoenix Salon two weeks ago. I booked a hair cut, they did not let me choose the stylist I wanted although I was a new client. And I came in 10 minutes early and wasn't seen until 20 mins after my appointment. The haircut was way over priced for the quality, and for a regular stylist. Would not accommodate for my concerns. Would not recommend this salon to anyone.

• Pros: Nice atmosphere, and cheap valet parking
• Cons: rude staff, overpriced, does not care about client

03/02/09

great massage

by CSMobileUser

Best massage ever. She even took some extra time which was very nice.

Response from this business

65160– March 05, 2009 at 15:06:36 PST

A Short but sweet! review and I am glad to hear that your massage was not the same. Our employees are always encouraged to take the extra time when it is available. For instance, when there is a cancellation or a spot of "down time" in between clients, we believe that if the Service Provider takes the extra time and makes the client experience even better than hoped for and an even better value (especially in this economy!), then the client will remember the experience and return as a loyal customer. The time is certainly better spent than just sitting around.

So........... thanks for your review and I am glad your experience at the Phoenix was a pleasant one. Please come back!