Queen Village Animal Hospital

06/05/09

I love this place!

by brosevi at Citysearch

i moved to the city 3 years ago with my two kitties and was really nervous about how they would adapt to city life, but also that i would find a great place for my guys to go to the vet. i found queen village on accident actually- i was on my way to society hill but after standing for 10 min in their waiting room without even a glance my way, i walked back to my car that happened to be parked across the street from queen village- i walked in and was greeted right away- i knew it would be a great match for my kids from the start!

my kitties always felt comfortable for their exam, the drs are very realistic in their approach to their care! when the time came for a new addition, my puppy was greeted with lots of attention and kisses! and even though they are all a little older, they are still greeted with the same enthusiasm when they come for their appts. i really feel that all my pets have the best care, they are all happy to come which is a good sign to me. The hospital can be busy- but thats to be expected, they have alot of clients that love them too. the cost is pretty reasonable, i paid much more at my last vet. the drs are great and really know their stuff. and the techs all have a kind smile or pat on the head for my pup.

• Pros: staff, cost, vets

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Comments

prwagner3– June 11, 2009 at 12:12:09 PDT

You would have received top notch service at Society Hill also, but you would have paid much, much more. Queen Village gives great service at a very good price.

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12/10/09

Love Docs Bad Reception!

by Doghappy at Citysearch

This was a surprise. I have been going here for about 7 years and truly love the professional staff. Today, however, I had an extremely unpleasant experience over the phone with reception. I was treated rudely and when I tried to explain what I was looking for (an authorization or 800-PetMeds for an Rx that QV Animal Hospital doesn't dispense but has ALWAYS ok'd for me, I was cut off and told "We don't tell the doctors what to do!" Very nasty. I wasn't asking her to tell the Drs what to do just explaining (or trying to) what I was calling about.

This has never happened to me before so I'm assuming this receptionist is new. Too bad. I'm afraid this wonderful practice might lose business because of her.

• Pros: Best Doctors and Techs around!
• Cons: Absolutely Obnoxious Front Desk

11/30/09

unfriendly unprofessional front desk!

by 9109 at Citysearch

I'm new in town-these folks were recommended by fellow dog park people. Usually that's trustworthy. I came here expecting to be welcomed. WoW. Not a hello. Not a smile. I was asked how they could help( I was standing in front of them) I told them that I was new and that I had an apt. They were all fussing over these cats and did not even greet my dogs! They didn't look my way again until I was checking out. The Dr and tech were good (although my dogsskin hasn't cleared) but I'm looking for another place to go where I can feel comfortable while waiting. No sense in settling. I will go where people are interested in my business.

• Pros: nice Dr
• Cons: Rude front desk staff

09/03/09

Best Veterinary Hospital ANYWHERE!!

by bagkiwi at Citysearch

I worked at Queen Village Animal Hospital for 5 years until I left there to go into the human medical field, and I can tell you without hesitation that if human hospitals were run as well as this place, we wouldn't have a healthcare crisis!! The veterinarians there are top-notch, caring, and the best in their field. The techs are wonderful and compassionate, and the office staff is helpful, polite, and efficient.

As for all the negative reviews on this site, I would have to say that they are probably from people who went into the place with a bad attitude and behaved rudely first. The staff at QVAH are a wonderful group of people! Although I no longer live in Philly, I have nothing but fond memories of the people who worked there.

• Pros: Compassionate, Professional, Fantastic!
• Cons: None

05/12/09

a hospital like no other

by Anabell0620 at Citysearch

All of my pets (2dogs and 4 cats) have been going there for years. I finally had to put down my one cat yesturday, which is one of the hardest things anyone will have to do. I thought i almost lost her once before when she started having kidney issues. All the doctors who have taken care of her were always so knowledgeable and caring. They took all the time necessary to explain my pets condition and went through all the possibilities of treating her. They are even thoughtful of money issues (which everyone is having with the economy today) Everytime i had a question about anything, i left a message and they always got back to me. My two pets have been hospitalized previously and when i visited daily, i was happy with the conditions-clean and organized. Even all the techs who were there are so compationate and helpful. The staff made the whole process of euthanizing "mindy" as easy as it could have been. I trust all the staff and respect all the doctors. I live in the neighborhood and everyone i know i recommend them to QVAH and everyone agrees that they will not go to another hospital as long as they live in philadelphia!!!

• Pros: Dedicated & knowledgeable staff
• Cons: busy (but tells you other poeple trust them)

05/12/09

Don't go anywhere else in the city!

by catlover at Citysearch

This hospital has been seeing my cats for 12 years. I love the location, the cleanliness of the hospital, the helpful and knowledgeable staff, the compassionate vets and the extremely reasonable prices. I know that if my pets are sick, queen village will see them rather quickly. If they are healthy, they get seen rather quickly. I don't have any complaints about this hospital. I highly recommend them! There is no other place like it in the city!

• Pros: pleasant & helpful staff, great vets
• Cons: Can't find any

02/26/09

No Accountability, dirty equipment, poor care

by MaximustheBoxer at Citysearch

I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.

My beautiful, healthy dog died 4 days after recieving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steriod that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steriod shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anethesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an anurism', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severly infected, and in a few minutes they had found the bacteria that had been introduced into his sytem and been allowed to take over his body.

Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

12/08/08

Very poor front desk!!!

by slbls at Citysearch

I absolutely love my vet there, but the front desk is awful and I wish the doctor that ran Queen Village would read this and get rid of some of them. They do make it a terrible experience to go there. They are rude and even though I love the vet, I have considered changing vets just for this reason!!

07/02/08

I can deal

by Ninathanksyou at Citysearch

my Lab has been a patient here since she was 5mths old she will soon be 6 years old. I absoultly love this place...the doctors are great, caring and gentle. My only gripe at first with this office is the front desk...but its not something i can't handle....long hours, complaining people, loud animals...I really don't expect anything else and its not like My pet has to have a conversation with the desk staff. I think i would be a little snippy to if i had to deal with loudness all day long. Hey my family doctors front desk staff is the same way but the most important part is the doctor and the way they treat you or your pet. My pet has recently treated for her tumor which was removed and benign (thank God) after her surgery i picked her up took her home, a few hrs later her incision started seeping ..... and me being the nervene that i am called in a panic. They were jus about to close but waited patiently for me to get there so they can check her out....i walked in and they gracefully took special care of her and fixed her all up. Thank you soo much for easing my mind. most of all for being so loving to my Nina.

• Pros: caring, professional, clean
• Cons: parking sometimes but i would rather have my car towed b4 i take her to another vet

06/27/08

Exceeds all Expectations

by prwagner3 at Citysearch

I have used this clinic for about 5 years for my dog and 2 cats. I've never had a bad experience. The prices are very reasonable and the service is beyond all expectations. Recently, my dog, who is 15 years old, started having seizures. I took her to see Dr. Fuoco who is amazing. She listened to everything I had to say and took the time to explain everything to me. She even called me at home twice over the next week to see how my dog was doing and spoke to me for 15-20 minutes each time. An office visit for $49 with 2 follow up calls is above and beyond in my opinion. While sad that my dog is old and that I will soon lose her, I couldn't be more pleased with the care she received.

The front staff work at the clinic because of their love of animals. Just go to any pet shop and you'll see that animal lovers aren't always people persons. I don't need them to chit chat with me so I don't have a problem with them. They're very busy and seem to work quite efficiently.

• Pros: Very professional, compassionate and patient.
• Cons: Very busy.