Valley Green Inn
Philadelphia, PA 19128
Phone: (215) 247-1730
05/03/2008 Posted by ValleyGreen
Our sincerest apologies for this person's experience. Unfortunately, she and her husband had been seated behind a large party. This resulted in an extra ten minute wait for her salad, and a twenty minute wait for the entrees. We should have conveyed to them that there was going to be a little bit of a wait. We also apologize that we were unable to discern her unhappiness with her food. Her server was given a positive response when asking about their experience, along with an 18% gratuity. If we had known she was unhappy in the slightest, the situation would have been remedied immediately. We also recommend reservations. While this party was a walk-in, a reservation would have allowed us to know that it was a special occasion and that they were under time constraints.
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