Very Rude, Slow Service. The employees at this pep boys are *extremely* rude, slow, and generally don't give a crap about their customers or about doing a good job. I had a manager laugh in my face, I've never been treated so rudely as a customer at any other place that I've been. Somebody (or multiple somebodys) at this store needs to be fired. I filed a complaint on their website, but I doubt anything will come of it. Pep Boys may do "everything for less", but it's not worth dealing with the a-holes; you get what you pay for.
Poor Service No Warranty.
Well, here it is. I purchased tires, drive 7000 miles and had one go bad (A bulge developed in the side of the tire). A cord in the side of the tire broke, creating an interesting looking tire.
I bought the Pep Boys brand tire for their 40,000 mile warranty. They said "since you didn't buy the Road Hazard they are not covered".. ????Huh? How does a tire did have as much as a scuff in the side be "not covered" under warranty? They refused to cover the tire.
A massive rip-off. DO NOT GO to Pottstown Pep Boys unless you want to part with your money and receive poor products and poor warranty service.
Editorial Review by Citysearch Editors. Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.
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