Steve D.

Joined 1 month ago

Disappointed “I contracted Jensen Movers for a local relocation. I was quoted a price of $4,433. The actual price was $6,439 or a 45% increase. The quote was from the owner after visiting and quoting the size of our move. Upon arrival at the new location, our furniture would not be unloaded without the balance being paid with cash or a certified check. The move required three days to pack and load. Crew size was cut in half on the first day. Completion of the move did not finish until 8:30 PM on the third day. A grandfather’s clock was not properly crated as agreed and damage occurred that required repair after arrival. Although insurance was a selling feature, Jensen denies any responsibility for lack of shipping integrity. Interesting, they never even asked for suggestions...must not care!"

Doesn't Recommend

antonette s.

Joined 2 months ago

Worst move of my life. Given a reasonable estimate, however, on moving day, workers totally slow walked the move. Adding an additional 1 1/2 hrs when less furniture needed to be moved than initially evaluated. Unable to move furniture to the 2nd floor--not sure if not enough brawn or just limited brain power.

Unprofessional and rude front office staff, especially Megan Bowman--should not be allowed to interact with public as she demonstrated limited ability to effectively communicate.

Carin U.

Joined 10 months ago

Moved last week. Had a very good experience. Spent 4 days with this company and found that the men worked hard,were pleasant --even in the very hot weather. I was very pleased with the services. I would use them again.

ravincraven

Joined 2 years ago

Awful experience. I don't know who writes all these glowing reports; it must be their relatives! We had: damaged furniture, slow, exhausted movers who arrived hours late, only to charge us overtime when they couldn't finish on time, and beyond rude customer service. Never again!!!!

Recommends

Carole C.

Joined 1 year ago

Great!. I moved last week. Had a very good experience. Men were very careful and understanding as I was extremely stressed out! I had not moved for about 15 years and it is the first time I used this company. My husband and I were very pleased with the outcome. Not finished with my unpacking but so far no damage. John, Steve, Nick and James are a great team!

Recommends

marybethrowe

Joined 2 years ago

Excellent Experience. Just finished unpacking from my move and am very pleased with the outcome. Jensen did a wonderful job form start to finish. Men were great! I hope I never move again but Jensen definitely made it alot eaiser for me and my family. I would hire them again.

Recommends

emanning

Joined 2 years ago

Wonderful Job. Everything with my move went really well! Jensen and their men did a wonderful job. I would not think of using another moving company.

Recommends

lbrill

Joined 2 years ago

Very Happy!. I am very happy with my experience. I just had all of the carpeting in my home installed before moving in and they were very careful--it rained both days of my move.

I did all of my packing and am releived that nothing broke! Men were knowledgeable and careful.

Spent a little more than estimated but have no complaints!

Good company- Good ppl.

Recommends

taylorweaver

Joined 2 years ago

Excellent Job!. I just used them to move to Philadelphia from Florida and they did a wonderful job. We had reserved an entire truck and they had the same men that picked us up deliver our stuff to our new home. I could not have made this move without them as I have so much. They came and helped me pack all of my china and artwork. I am halfway unpacked and everything looks great.

After reading a couple of the comments below, I can not bear but disagree. I got their name from my neighbors who were moved by them to Fla and were very happy. I am glad that I ued them and would never hesitate to use them, if I ever move again.

Recommends

TooHotToTrot177

Joined 2 years ago

Your Average move. We used Jensen after having a few local companies come out an give us an estimate. I have to admit the estimate was higher than we were looking for but when it came to our goods we thought we should spend the money. If I could go back and save ourselves some cost I would have packed ourselves or had our kids do it! But all in all it was your average move. They arrived a little late, maybe due to the crazy amounts of snow we've had.. and we had a few scratches which were promptly taken care of. I guess you could say what was expected was, and really I'm sure if we had done everything on our own I would have had a LOT more to complain about.