Neiman Marcus
King Of Prussia, PA 19406-2932
Phone: (610) 354-0500
Editorial Review for Neiman Marcus – by Citysearch Editors
In Short
In 1907, the first Neiman Marcus opened in Dallas. Today, you can buy ready-to-wear clothes at locations from coast to coast. Shelves hold merchandise from an all-star team of designers: Manolo Blahnik, Anne Klein, Dolce & Gabbana and more. The shoe department is small and upscale: think Fendi and Prada. Personal shoppers are available to track down the perfect Chanel nail polish to complement the Kate Spade bag that matches the DKNY skirt.
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Insider Tips
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User Reviews for Neiman Marcus
07/07/2008 Posted by Tina19082
I have always think that since NM is a upscale department store, then the customer service must be great, but i was wrong. I have recently purchased a bag that was worth over $600. they would only accept American Express, Diner Club and Personal Checks...which i didn' t understand why they are doing that. they would've lose alot of customers, not everyone has an american express, diner club or carry a check book with him/her. The customer service was horrible, the sales girl acted like she is the best because she works there. Later on, I returned the bag, the sales told me that since it was over $500, they have to mail me the refund check, which was fine by me since he stated that it would only take 3 days! I waited 3 days, I still did not receive the check, so I called the store, the girl on the phone stated that mailing the refund check was an old policy, they don't do that anymore, I suppose to get my full refund at the same time when i returned my bag. ok, since the mail check has been processed, it will take 10-15 days, NOT 3 days! so at that time, I felt mislead by the sales, apparently, the internal communcation isn't as great. So i waited longer...i still didnt receive my refund check, then I have contacted the Corporate to file a complaint against the sales, he apprently has informed tme he incorrect information. After this horrible experience, I will never shop at Neiman Marcus again! it is not Recommended! Do not shop at Neiman Marcus!
Cons: Poor Customer service
10/27/2002 Posted by norawcoffey
Best selection of petite clothing in Philadelphia area, selection as good as New York, better than Bergdorf Goodman's (owned by Neiman Marcaus), where petites are not even on the menu.
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