Jewelry Exchange

12/29/11

No zero-star rating, this place deserves it

by Richard0 at Citysearch

I was shocked by my terrible and ongoing experience with this place after so many people I work with recommended it. The staff appear knowledgeable and helpful, except they have no idea what they are talking about and will say and do anything to get your money in their pocket. Once that happens....forget about it. I was dumb enough to go in there knowing nothing about jewelry and paid the price in frustration and getting ripped off. I've had to bring back the engagement ring I bought twice because it was literally falling apart after TWO DAYS on her finger. The staff is outright rude and hostile and just make up lies to get you to go away. Once they realize you aren't buying their excuses and delay tactics they will go into the corner and speak in a different language and glare at you for a few minutes. Their warranty policy is worthless because they don't even do a good job fixing things, I got my ring back bent and scratched when I brought it in to get fixed because the entire back fell off. I don't even know what to do now.... NEVER EVER GO HERE and only tell people you hate to shop here. Any review other than one star is clearly planted by them.

10/22/11

Bad quality of diamonds and pass them off as higher grades!

by eviemarie at Citysearch

A friend of mine asked me to help him sell an engagement ring he no longer needed because my husband's best friend is a GIA-certified jeweler. He gave me both the ring and the receipt for his purchase from Jewelry Exchange.

The price per carat he paid for the N/I1 diamond was about Rappaport prices (any good jeweler should show you the Rappaport market pricing sheet if ask for it) but when he showed me the ring, I was horrified. It was definitely not what I would've expected from an N/I1. Visible black flaws in several spots. When the GIA-certified jeweler looked at it, he said that it was nowhere close to an N/I1 stone. He would grade it at a P/I4. BIG DIFFERENCE!

The jeweler also commented that Jewelry Exchange is known for their crappy stones and how they present them as something better. They are not GIA-graded and will present their stones as whatever they want. Not honest at all!

My friend is getting offered 20-25% of what he paid for it now. Nobody wants to buy it - jewelers, private sales, etc. Stay away from this place!

10/14/11

Beware - These People are Frauds

by Don Bullen at Citysearch

First lets start with the tv add that shows the employees standing in a parking lot waving. The building they are standing in front of is not their show room, who knows what it is. Anyway, drove an hour to get there to find out contrary to their tv add that they had one diamond in the range I was looking for and it was so flawed that I could see the yellow with my naked eye. When I asked the

associate where the rest were like in the tv add she said "that's it". She was also very rude and not helpful at all. Tried to sell me a stone costing twice as much. Do not waste your time shopping there, local or not. They are rude and deceptive, both in their advertising and in person.

06/25/11

Best Place to Buy Diamonds

by possible dreamer at Citysearch

We visited the Jewelry Exchange today for a birthday gift. The sales associates were friendly and very knowlegeable.

They are not pushy. They listen to your needs and price target and try to advise on the best bang for the buck.

This is the second time we have bought a piece of diamond jewelry from them and have been thrilled with our purchases. I would strongly recommend that you visit their store.

09/08/10

DON'T RISK IT!!!

by truestories at Citysearch

These people sell unsuspecting men engagement rings that are flawed! Cloudy, specked and cracked. The man takes it home to his girl friend and sincerely asks her to marry him and she says yes but as soon as she looks at the ring sees it's terrible. He's proud of himself and how is she supposed to tell him that it's awful. They have a No Return Policy and you can only exchange it within 30 days. If that's what they sold him in the first place what can they expect to get in an exchange? They also, don't give any authenticity certification so you might be getting a rock from the parking lot.

MEN, DON'T SHOP HERE FOR THE MOST IMPORTANT GIFT YOU'LL EVER GIVE YOUR LOVED ONE!!!!