Doesn't Recommend

nn1276

Joined 8 years ago

Okay service, no atmosphere!. I got a gift certificate for 2 massages to this spa. I was so excited because massages are a treat for me. I have been to spas before and was very disappointed by this spa. I walked in and the woman who greeted me acted like she was doing me a favor. She pointed me to a room of uncomfortable chairs at tables with unattended children running and screaming. They had a self-service water, tea and coffee station. The woman did not offer to take my coat. A few minutes later a woman called my name and lead me to the basement. She told me to strip and get under the blankets. She came back several minutes later smelling like cigarette smoke and began my massage. I spent an hour smelling her cigarette breath and hands. It was disgusting. Futher, at the end of the appointment they kind of just kicked me out. At other spas, you are invited to wear a robe and relax in a locker room or central area. There was none of this at Antoinette. When I went to pay with my gift certificate, the cashier could not find the gift certificate on her computer and suggested I pay for the service until she figured it out. When I refused, she actually put effort into finding it. She then continued to tell me that I owed more money because their prices went up. The gift certificate was purchased one week earlier on their website which still reflected the lower price (and still does several months later). This place is loud, a hassel, and not worth your money.

Recommends

Jaeboxa

Joined 5 years ago

Good Spa, Rough Employee. I love this spa! I had the best massage ever there. Also they have a sunless tanner application that was amazing! I agree with the other post to stay away from Ziba. I had the same experience after getting a Brazilian wax and left sticky and needing to clean up when I got home. She was rough and rude and she criticized the work that I was doing saying it was a good place to start...I was teaching preschool while attending college full time...I was completely offended and have not been back since.

Recommends

kittyduster

Joined 5 years ago

Best Manicure/Pedicure!. I have been living in Philadelphia for over 5 years now and I haven't found a manicure in the city (Rescue...AWFUL!) that beats the trip to Paoli! Cheree (sp?) gives a flawless mani/pedi everytime I see her. The atmosphere is cozy victorian and everyone is super nice and friendly.

Doesn't Recommend

delcochick

Joined 7 years ago

Stay away from Ziba!. I agree with the other poster. Stay AWAY from Ziba. She is an older woman who is very regimented and not friendly. I went in for a brazilian wax... there was nothing brazilian about it. there was hair left everywhere, she was rough, got wax ALL over me and my clothing. When I asked for baby oil to remove the remainder of the wax she said she doesn't do that as it clogs the pores (like wax doesn't?!!) So I had to go around all sticky until I got home to clean myself up. NEVER EVER again.

Doesn't Recommend

momfromwayne

Joined 7 years ago

Poor customer service. Since this spa is convenient to my home, I have tried it on several occasions for manicures, facials and waxing, but have consistently been disappointed by the lack of customer service. The quality and training of the personnel varies, but in particular you'll want to avoid "Ziba" who performs facials, waxing -- she.is very high strung, tense and terse.... not a relaxing or enjoyable spa experience. The spa is located in an aging Victorian building and generally serves an older clientelle, the "aging main line matron." With so many other spas in the area to choose from, I would not recommend this spa.