05/03/09

Outrageously Arrogant Policy

by MPad123

Although the food and service were good, I was shocked when the bill came. I do not remember seeing any policy statement of a forced "tip" for a party of 5, and even though I typically tip at least 20% when I go out, I was insulted that they forced a tip and that they forced 20%. At one time a tip was a tip for service well done. Now it's not only a forced service charge, it's forced at a higher and higher level. I've not seen a forced tip this high in any restaurant before, and I won't come back here.

• Pros: Good food, nice staff
• Cons: Forced tip

09/25/08

Center city gem for the last 10 years!

by bermanrl

I have been going to Beau Monde for the last 10 years and it continues to impress me. The food and atmosphere are a great value in a city where things seem to be getting more and more expensive everyday. The place is romantic and chic, yet also laidback. I hadn't been there in a while and after after a recent visit I decided to leave this review. Not many places in Philadelphia have been as consistently great over the years as Beau Monde. I have gotten to know the owners a bit over the years and I can attest to the fact that they have poured there heart and souls into this restaurant. If you haven't been to Beau Monde in a while you should definitely take a night and treat yourself to a relaxed meal. For the first timer I would not hesitate to check it out as I'm sure it will become a favorite!

• Pros: Great food and atmosphere
• Cons: weekend parking can be tough

08/14/08

Inexcusable

by addexm

I recently had an awful experience at L'Etage. While watching a Martha Graham Cracker performance, the waitress spilled an entire drink on my boyfriend.

So, I'm an adult, and I understand that these things happen, and upon receiving our bill, the waitress mentioned that she removed 4 drinks which is great and much appreciated.

However, much to our surprise, upon receiving the bill, we noticed that we were still overcharged by two drinks.

When we pointed this fact out to the waitress, she deferred to her manager who became quite argumentative. Then, the supposed owner came over, and made the statement "I will take one round of drinks off, but if you say another word, you'll never come back here."

Now, I'm not a big fan of confrontation, and I realize that these sort of disputes happen from time to time. But the attitude of the owner was completely out of line.

We have been patronizing L'Etage for several months, coming to see Martha. We've told others, and on this particular night, no less than 14 of our friends were also in attendance.

For an owner to treat us with that sort of disrespect, is frankly inexcusable.

I will never again patronize L'Etage or Beau Monde, due solely to his insolence, and I have advised my friends against it as well. As much as I love Martha graham Cracker, there is no room in my life for such treatment.

• Pros: Awful Service
• Cons: Awful Service