A little disappointed. Like everything getting smaller so is the Tin of cookies I received t for Christmas. Good cookies on top and lesser stuff on the bottom . My sons went to the store in Philly and were not very impressed with the attitude of the clientele.
Termini bros. Reading Terminal Market.
Although I can't comment on how they treat their employees, I can say that 95 percent of the employees that I have encountered have been helpful and courteous. I did stand in a long line for 15 minutes the last time I was there which wasn't the most fun but when my fiance and I were waited on we were apologized to for the wait. I then placed my order and the guy who was waiting on me recommended a few changes and after sampling some cookies I found out that he knew what I wanted better than I did. They aren't always this helpful but service is never bad. Oh, I have never seen anyone of Hispanic ethnicity behind the counter
Prices are a little steep on some of the cookies (pignoli is awsome but $30 a pound is nuts) and the cheesecakes, while good, aren't the best in town but the canoli are ...I drive two and a half hours to Philly every third week and I never miss Termini Bros. on my way through.
Terrible Bros Bakery.
I am so sorry you had to go through this experience, but you picked the worst people and place to work for. I've know that company for many many years and experienced 30x worst. What you said is the absolute truth, but you only know a quarter of it.
People have gotten physically abused such as, beating up employees, older people knocked down to floor, screaming was the daily menu, verbally abusement was unbelievable. This company is so full of themselves, it's so overrated. I also hear that some of the employees that have been there for about 30+ years were the managers and now have to answer to illegal alien mexicans that can't barely speak English..... that's why everyone is so miserable. To add to the misery, employees have to adhere to a strict list of work assignments that have be done if a ridiculous short time, if not done lets say in 10 minutes, the verbal abuse will occur!
All the products have dramatically changed due to the satellite stores, and have to be produced so ahead of time, thus being stale and old. The complimentary desserts at Mr. Joe Cafe are nothing but 3 week old from the satellite stores that never sold. The only thing going for them is the name...
Theres better bakeries that are way fresher and much nicer. I worked at other bakeries for 30 years and never got treated as horrible in this company. It's unreal how they treat employees there....
Let this be an experience for you, don't go to termini's, better off going to acme honestly........
As a former employee of Termini's, I have no rebuttal. Everything you say is true, which lends to why I am a FORMER employee. They treat employees terribly and with no respect. Forget about asking for a day off, and the pay is nothing to write home about at $9 an hour. They don't accommodate employees or customers. Their cakes are frozen and thawed when orders are placed, and all of the pastries for sale at 8th street are the ones that were sent back from the other satellite stores because they couldn't be sold, meaning they are stale/old. People always used to comment that they went to that store because it was the "freshest" and I always chuckled in my head thinking what idiots they were.
Not to mention the prices. Ever notice why they don't put the prices on the items? It's because they want you to ask, because once you ask most people don't want to look cheap for not getting it once they're told. The salesgirls are always miserable because they are watched on camera constantly, cannot paint their nails, have to wear their hair a certain way (it can't be dyed any flamboyant colors--like red). There so many regulations and most of the girls are fearful of the sons so they put up with all the crap. There is a test just to be hired--have to memorize ALL the prices and ALL the ingredients in every pastry/cookie.
Don't go to termini's. You are better off making your own cakes. They're cheaper, and more fun to make especially if you have little kids. Termini's just wants your money. They give free stuff to police officers and family friends, but won't give refunds, and give a paltry pathetic discount to employees. $2 off total order once a week.
quality. wont be going back to termini,s after the way they treated my friends daughter i have been hearing more and more how horrible they treat their employees. there are other much better bakery,s in P.A people tell me that they got the name so quality and service,and overall INTEGRITY does not matter no more because people just see the name,it just went to their heads! $28.00 a pound for cookies that all taste the same and the feeling that they did you a favor .i also hear that the bakers were replaced by mexicans well that explains a lot and oh yea just try to return something ,!!!!!
Not like it used to be. Some of my fondest childhood memories include pastry and cannoli from Termini's, especially during the holiday season. However, the quality of their products have decreased over time as their prices have increased. On my most recent visit to the main bakery, I was shocked when one of the sweet sales girls emerged from the back of the bakery teary- eyed. Shortly thereafter, a man that I recognized as one of the owners came out from the back looking furious (coincidence?). One of my friend's daughters used to be employed at the bakery and she said her time there was unpleasant due to the constant wrath of the owners there. Because of the price changes and their awful treatment of their employees, I think I will now spend my $3 and $4 for cannoli at a bakery that values its staff.
To answer Absurd's question.... Old time employees long gone, mexicans running the bakery basically, and the junior brothers executive weasels ruining the business. Everything overpriced to keep balance between families expenses.
Absurd. I am not going to review the quality because its universally understood that its superb. My complaint is the prices of some items, specifically the cookies. I have no word to describe the price per pound other than "absurd". At $20 a pound, I defy anyone at Terminis to justify that price. I mean really...isnt there a price ceiling on "really good". What is causing this price to be so high? Is it because they pay their employees so much? Exhorbitant rent for their retail space? Ingredients that cost twice as much EVERY OTHER BAKERY? Its positively insulting to say the least. Here is an open challenge. I want someone at Terminis to offer a rebuttal to this review and give me a logical and tangible reason that their cookies cost TWICE as much as every other bakery in the city. The time is yours.
OUTSTANDING SALES REP/MICHELLE. I want to congratulate the Termini family store, 8th St location on off your lovely sales reps. Even though the store was over whelmed with customers, i was glad it was Michelle Di?? she waited on me numerous times in the past. Shes thoughfull, patient with her customers and very very professional in her slaes of the delicious pastries. Michelle realy knows first hand of the marketing aspect of the Italian pastries. I will be returning soon.!! Kindley pass the information on to Michelle Di??? Thank for your many years of delicioius and fatning gooddies.HAHAHA-DELICIOUS. Thank you see you all soon!!! LC.
Too Expensive. Just returned from the Redding Terminal store paying $40.00 for 2.5 pounds of cookies! The quality is OK. I would not go so far as to say they are the best in Philly, but they may be the most expensive!
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