Bicycle Therapy

11/25/08

Still great after all these years

by poliscifi at Citysearch

Lee built me an awesome single-speed cyclocross a few years ago. He got me a great price on what is a pretty high-end bike; and the wheels that he built for it were bomb proof. If you're looking for expert service, Therapy is one of the best bike shops in the city.

• Pros: Great service, great bikes, good value

11/04/08

Very bad experience, will never go back.

by 19146er at Citysearch

I'm an experienced cyclist and live really close to this shop, but I'll never go back. I went in with my girlfriend, I was looking for a bike and so was she.

I wanted a fixed-gear road bike for commuting around town and exercise rides. I have a good mountain bike. The person who was 'helping' us told me to pump up the tires and lock out the shocks on my mountain bike and pretty much blew me off.

My girlfriend was looking for a singlespeed road bike or maybe a cruiser for short rides around the city. She hasn't been on a bike in years and was looking for something simple and lightweight so she can carry it. The salesman kept trying to steer her to mountain bikes, which she didn't want, and bikes that were clearly too large for her. I guess it's all they had in stock. He didn't listen to what she wanted or offer any really good suggestions other than that she 'would get used to' a bike she said was not comfortable to ride.

The salesman didn't listen to our needs, didn't offer any good suggestions given what we both wanted in our respective bikes, and was rude and condescending. He acted like we were idiots and he knew what was right for us.

We went to Erlton Cycles, a small shop in Cherry Hill, NJ, and had a totally better experience. I got a Raleigh Rush Hour, which rides great and was exactly what I was looking for, and my girlfriend got a flat-bar road bike that she's very happy with.

It's a shame since we live practically next door, but I can not recommend this place to anyone. Gave it one star since no stars didn't seem to be an option.

• Pros: Location, selection, decent brands.
• Cons: Poor service, bad attitude.

10/14/08

Great Bike Store

by flyers13 at Citysearch

I got my 1st road bike there in July, the service has been excellent everytime I've been in there. I got my 1st tune up the other week, they scheduled it quickly and I had my bike back in 1 day. Also for the 1st time ever I actually got the service plan, free tune ups for 3 years for $30. I'll buy my next bike there as well.

• Pros: helpful staff

02/16/08

Great little Bike Store on South! This was my 2nd tune -up.

by mingster215 at Citysearch

I really appreciate this store. I use my bike everyday to go to-and-from work.

My first visit was when I first got my bike last summer 2007 - the brakes needed a tuneup. The staff in the store were all busy but they were very helpful. When they checked my bike and they knew it would take no more than 10 minutes to adjust the brakes - they tend to it right away.

Their charge for that simple adjustment was very reasonable.

Today I brought my bike in (I had a spill a few days ago and misaligned everything) - again, I noticed the staff were all busy - but still they took the time to check my bike and knowing that it would take no more than 10 minutes to readjust everything - they did so. They also took the time to caution me and explained that my front wheel suspension was shot and what I needed to do to have this repaired.

The staff was very helpful and I adore that dog that greeted me when I first walked in.

When its time to buy a new bike - I will be back!

• Pros: Professional, courteous, very reasonable price for labor, free air

12/31/07

I would never go anywhere else

by greenhammer at Citysearch

I love this bike shop! I didn't know that much about different bikes, but when I went to buy one, I couldn't have received more help. They explained everything to me and made sure I understood. I did not feel like they were condescending at all. The bike fitting was amazing and my bike feels perfect. They were so helpful and down to earth. I really will never go anywhere else from now on.

• Pros: great customer service, great selection
• Cons: none that I can think of