Jamicn Soul - Lansdowne - should know better. considering the new branch in Lansdowne is associated with this established resteraunt they should have some idea how to run their business - two attempts to get food were succesful but each time the wait was unbearable. The first we waked in for take out and had to wait 35 minutes because they had no rice (this was in the middle of their service time -no rice?) the 2nd time we called ahead and was told pick was in 15 minutes - we arrived on time and waited over an hour with every ten minutes the staff telling us it would be another ten minutes. How could they be so clueless on how long it takes to prepare food and how could they be so disrespectful to customers to make them wait so long - never again .
Terrible Service, Mediocre Food.
My first experience at the J3rk Hut was a great one - outdoor dining, live music, good service and great food.
We decided to visit the Hut again since it was a beautiful evening and it would have been great to enjoy the band and food outdoors. Upon arriving we were disappointed to find out that due to "zoning issues" the outside was closed and there would be no entertainment. We took a table in the veranda which was nice enough. As a side note, you must order a minimum of $12 per person to sit in the veranda. Not sure why this is..
From here it was downhill. Service was awful! Our server seemed clueless and had to come back at least a few times to tell us that food we ordered was "out." This included a few key J3rk items despite their specialty being J3rk. My husband tried to order a red snapper prepared without J3rk (since they were out) and it was clearly not a snapper that arrived.
I think one of the main draws of the J3rk Hut was the outdoor atmosphere, which can almost make you forget about the bad service.
There are too many great restaurants in Philly to waste your time and money here.
Wonderful Changes. I have not been to the Jamaican J Hut in over three years. Why? When I last dined there in 2006 food was HORRIBLE and the service was TERRIBLE. Last Saturday I had out-of-town company and we decided to South Street. As we drove by The JJH we could hear the band playing and my company wanted to check it out (he is a big Reggae fan). We parked in adjoining parking lot $8. not bad, and walked over to The JJH. To my SUPRISE there was a greeter at the gate who welcomed us in and motioned for a waiter to help us get seated and take our orders. HUGE CHANGES from the last time I was there. My friend ordered the Jrk Chicken and I got the Brown Stewed Fish. Our waiter informed us that the wait would be 45mins but the band was great so time went by rather quickly. The Jrk Chicken was excellent but the fish was burnt, dried out, bitter and had enough salt for 3 servings, but that was my only problem. Pumpkin Soup Appetizer was wonderful; our waiter Sam was very efficient. My advice; go; enjoy Happiness Reggae Band on a Saturday evening, BYOB and DO NOT order Brown Stewed Fish.
My friends and I waited patiently and quietly after being told it was a 90 minute wait for a party of 10. We enjoyed the live band, sat on the grass, and had a friendly bit of kickaround w/ a soccer ball and some of the other guests. 90 minutes passed, and shortly after that, the hostess told us our table was being prepared now. Just over another 30 minutes passed, and we were not shown to a table. The hostess and another member of the wait staff behaved rudely to politely offered inquiries about when we would be seated. We were finally shown to a table, and then did not have a waitress for about another 20 minutes. She finally identified herself, and promptly took another 15 minutes or so to get us menus. We saw her engaged in casual conversation and smoking w/ another person, while we continued to wait for her to come back and take our order, or at least provide us w/ glasses of water (by the way, we never even got waters. we were given a half-full dirty bucket of ice). She returned finally while the band was taking a break, and informed the band she could not get them anything to eat b/c it would take too long (we were seated next to them and could hear the discussion). I had enough at this point, but other members of my party apparently are much more tolerant of B-S than me, and were still willing to place an order. We asked the waitress for an estimate on getting food -- even just the appetizers -- and she said at least another hour b/c there were so many other orders that hadn't even been sent to the kitchen yet.
Well, that was it for us. We left, tipped the band b/c they were the only good part of the experience, walked across the street to Pico de Gallo, got seated immediately and had great Mexican food.
It was outrageous to be made to wait for so long while staff there were repeatedly rude to us. Also, there seemed to be a sense of total disorganization among the staff, and a trip inside from the patio where we were seated revealed an even more chaotic scene as we passed by the kitchen.
I will never go there again. I can somewhat understand a long wait on a nice night on a weekend in the spring. But almost 3 hours after we had been told 90 minutes? Not acceptable. Also not acceptable was the rudeness, disorganization, and seeming disdain for the guests (in particular the band!). We waited patiently and politely, noting that some guests were not so reserved as we were about expressing their frustration w/ their wait-times. I don't care how good the food is, that place is a disaster. I only gave them one star b/c of the music, otherwise I would give it Zero stars.
First, don't order the J*rk Shrimp Skewers to go. I paid $9.00 and received 1 Skewer containing 4 Shrimp! What was even more insulting was the large container they placed it in!
Second, the Dunn's River BBQ Wings ($6.00) were EXCELLENT. You get 4 wings, which I thought was adequate.
Third, if you place a take-out order over the phone, ask point blank if they have run out of plantains. This happened to me once and to a friend once or twice. He believes that they withhold this information intentionally.
My friend is Trini. He ordered the Oxtail and Vegetable Pattie, and he did not complain, and believe me, he is a complainer.
I would order from there again, keeping in mind the issue with the shrimp skewers and the plantain.
Will Never Go There Again. Long wait to order and to receive the food, not to mention once we received it, it was cold, cabbage was salty, the rice was hard, and the chicken taste like it was a baked version. They only thing that was full was my trash can. If you want to waste your time and your money...by all means stop by the Jamaican Hut!!!
I ordered the Roti Curry Chicken.
For $10, I expect to get more than just chicken bones for dinner. Perhaps chicken and cleaver cooking is authentic in Jamaica, but shouldn't there be meat on the bones? Again, $10 for bones? The potatoes and curry sauce surrounding the bones were delicious, but bones are inedible, right?
I just wish I'd gotten some actual meat with my entree, since seriously half of it was bones.
Best Caribbean food and bargain- but service totally inconsistent.
the place has lunch specials now and delivers. I am a regular at this place. All i get is the jrk and curry platters. The food is ALWAYS good. But this place always seems to ruin a good food experience with terrible service.
Whether its waiting too long for food or the cold older woman at the counter in the early afternoons or forgetting items on my platter, or getting appetizers the same time as the entree, this place always seems to find a way to NOT give you the perfect dining experience.
But damn the food is good and its BYOB. It is worth going here MULTIPLE TIMES. Beware , you may not get the best treatment.
Good Jamaican Food....no major complaints here. Walked in, no wait, placed an order, customer service was adequate, received our food in less then ten minutes. The oxtails were good, came with a few sides which was nice; plantains, cabbage, and red beans and rice. The plantains were a bit tough but the rest of the meal was good. The cabbage wasn't over or under seasoned, the oxtail sauce to the stew was good. The beef patties were warm not hot but tasted very good, although a bit spicy if expecting a mild flavor..Do recommend trying some of the the homemade juices as they were very fresh and rich in nature, watch out for the sugar rush though..Overall for a first time visit service and food weren't dissapointing
Good food, good people. To all the people complaining about the bones in the chicken, it is apparent that you have never been to Jamaica. The food is authentic and they are keeping it that way. They just chop it up with a meat cleaver in Jamaica the same as they do at the Hut. If you are looking for a boneless breast go to Applebees and stop complaining.
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