Cava International

Doesn't Recommend

brandon215

Joined 2 years ago

buyer beware. Where do I start. They do have a nice showroom. The people seemed nice at first. It was my experience that they do not pay attention to details and there are serious communication gaps between their salespeople and the shop room. I brought a drawing to them for a marble window sill. They make a mistake copying it to their drawing format.. They say that will make a new sill for me. After I leave they make a new drawing for the sill and completely mess up the other measurements that they got correct the first time. I have to take it back again. It took them three times to get a simple window sill cut correctly. Of course they didn't try to help me out by fixing my error a little more quickly. No call backs when they said they would. The line you will hear is "can we call you right back". Don't expect that call. After three weeks of this nightmare I eventually had to call my credit card company to dispute the charges. Buyer beware.

Doesn't Recommend

AnnaB

Joined 4 years ago

Stone is beautiful but I wouldn't go back. Cava is all about cutting you a deal. But if you look around you'll find that the "deal" price is still more expensive than the exact same product elsewhere (even at the tile stores down the block). And not just a little more expensive--we found the exact same tiles and marble down the road for 40% less.

Once we had paid a deposit on our granite, our phone calls basically stopped being returned and turnaround time was a shocking 17 days from templating--really held up the project.

The stone is beautiful, but I will go elsewhere for our next project.