Olde City Taxi Coach Assoc Inc

Doesn't Recommend

kgreennwj

Joined 5 years ago

assaulted by taxi driver. I took a taxi from the 30th train station to my apt in NW. When we got to my place I told him I was paying with a credit card and swiped it and began entering a tip when the screen went blank. He told me I was too slow and he the machine was not working and wanted me to pay cash. When I told him that it was by law required for the machine to work and all I had was credit and it was either put the screen back on or there was nothing I could do he locked me in the cab. I am a young female and of course this frightened me. I began to call 911 for an officer to come out and resolve the issue. Once he heard me talking to the police he unlocked the door and let me out. I went to my building's security desk and asked them to call 911 as well. The driver came into my building ranting and raving like a maniac accusing me of stealing from him and insulting me. I continued to tell him that I had no problem paying him because my company orders taxis for me two- three times per week to go to the airport and train but he would have to turn the credit machine on. He kept saying it was a waste of his time to turn the machine back on adn that I had to pay him. As the story keeps on he ended up physically pushing myself and my mother. When I called dispatch they tried to talk to him and tell him that he has to turn the machine on and get it working but he ignored them. He wanted me to get back into the cab so he could drive me to an ATM(I dont think so!). Finally after I got cash from my building security he still refused to leave and then proceeded to pretend to be a philadelphia police officer. I am now in process of pressing charges against the driver and seeing what needs to be done legally if anything to the company. NO MATTER WHAT DO NOT USE THIS COMPANY...IF YOU READ I AM NOT THE ONLY ONE THIS HAS HAPPENED TO.

Doesn't Recommend

ap0806

Joined 6 years ago

Incredibly rude driver calls me a slur and threatens me with violence. I called for a cab to pick me up and told them to send a driver that would take a credit card (a legal requirement in Philadelphia). When he said no, I told him I was either paying w/a credit card or not paying at which point he physically threatened me and questioned my sexuality using a not very nice word. When I reminded him he could lose his license -- and his citizenship for a violent crime -- if he continued as he was going, he relented. The a-hole dispatcher took the driver's side.

Recommends

logexpphilly

Joined 6 years ago

Best Taxi company. The office staff is polite and professional. Very high call volume but phone will still be answered in 5 rings. Fleet of over 200 cabs citywide. New computer dispatch system allows customer service agents to focus 100% on customer service. Coming from someone inside the industry Olde City can't be beat. I would recommend this service to family and friends in fact I have. If youre late for an important date call 3-3-8 0-8-3-8 and never again wonder " Where's my Taxi " !!!

Recommends

sarah19147

Joined 6 years ago

Great experience when I call. I use old city almost everyday, they treat me great I never found them rude but sometimes it sounds like they are very busy so they try to get your information fast. But the cab comes pretty fast so I can understand why they go fast.

Doesn't Recommend

sona2

Joined 6 years ago

RUDE, TOTALLY UNREALIABLE!!. I called them well ahead and reserved a pick up @ 7:00 in the morning to go to the airport. Called them at 6:50 to confirm, she said the driver was on the way and will be there in 5 minutes.... Didn't show up... called again, asked the driver to call me... Never did. Called again, while I was talking, the lady put me on hold without saying anything. She was unbelievably rude!!! It was 7:30 and nobody showed up!!! I had to quickly find another ride and almost missed my flight... I DO NOT RECOMMEND IT... And will make sure to never expect their servie again!

Recommends

mrose1

Joined 6 years ago

Better than the other companies. I ordered a cab for the airport in the morning at 4:45am. The operator was polite and helpful. The cab was there 10 minutes early , they also accepted my credit card unlike the other services.

I couldn't believe the driver help me with my bags either.

Doesn't Recommend

rocky131

Joined 6 years ago

Cant believe how rude. I dont understand how when your trying to give someone your business they can be so rude to you. We used to give Old City Cabs a lot of business, but no more. Every time I call they are RUDE and they will hang up on you while your still talking. They are not worth our time or money, AND I WILL NEVER USE THEIR SERVICE AGAIN. Instead Quakers got our business,I dont recommend Old City to no one

Doesn't Recommend

fkjersem

Joined 6 years ago

RUDE AND UNPROFESSIONAL!. What is wrong with this taxi company? I called 215-AIRPORT today to order a cab to the airport for tomorrow at 5 PM and was told that they only accept reservations after 3 PM tomorrow. They call this a professional airport service? (I especially appreciate their dispatcher hanging up on me when I started to respond. Nice touch). Never again.

Doesn't Recommend

mdclove73

Joined 6 years ago

Worst Cab service ever!!!!!!!!!!!!!!!. Coming from a former employee of Olde City Cab Association. Hangs up on customers, owner of association is belligerent can't start or end a conversation without cursing,His Behavior rubs on to his employees(dispatchers,phone operators, and drivers), hangs up on customers 10 at a time(I would know I use to work their)he waits till 10 lines are lit and then presses one button and hangs up on all.Insults the handicap tells then to call paratransit. Hey Micheal keep insulting your corporates soon you'll have none.

Doesn't Recommend

jacknapier

Joined 6 years ago

Rude and Disrespectful. I recently tried to call Olde City Cab in order to pick up a client and I was met with a rude and disrespectful dispatcher that hung up on me. I even offered my credit card over the phone to secure the fair but I was met with more rudeness. THIS IS NOT THE CAB COMPANY YOU WANT TO DO BUSINESS WITH!!!