06/14/09

Good and reliable service

by Sikkim

I used this service four times and all four times the driver was a little late but I always made it to the JFK airport way before I actually needed to be there. It does get a bit long - picking up or dropping people off on the way, but the price is not too bad so I guess it makes sense to grin and bear it.

Overall this is a reliable company, I keep using them over and over again. The only thing I am not particularly happy about is their pick-up times being spaced out across chunks of time where you have either just missed the shuttle or have to wait another two hours for the next one. That is not so great, but other than that, they are pretty good.

• Pros: Less expensive than a taxi, less hassle than a train
• Cons: Sometimes rides are too long

05/08/09

NOT 24/7 - ditched at 12:30 am on pre-paid reservation

by 7continents

No driver for the pre-paid reservation for my 90 yr old mother-in-law who arrived exactly on time at 12:30 am in PHL. Dispatcher would not tell us anything except that he had no driver. Later, I spoke to the manager and confirmed that they have no drivers after 11 pm and should not have make the reservation at all. I had asked if Dave would pick up the tab for a taxi? NO. A hotel? NO. Tough cookie. Will give you your money back if you take a different shuttle. Rude dispatcher hung up on us as did the girl answering the phone the next day when I asked if we could get a time certain for my mother-in-law under the circumstances. NO. Could have as much as a 45 min wait. I am appalled to read of people being taken off the shuttle and made to wait for another one. Thank goodness that did not happen.

• Pros: On time from home
• Cons: No show for pickup at PHL

05/02/09

No Good if you need carseats/booster seats

by maremare14

I asked if they had booster seats because I have 2 kids that need to ride in them. The woman said I could bring my own and then they would hold them, until I got back from vacation, in their office in the NE. Upon returning to Philadelphia, however, I would have to get picked up by the service and go to their office in the NE to get my booster seats back. That means my kids would have to ride with no booster seat from Philly Intnat'l to the NE. It makes no sense.

• Pros: Good Price
• Cons: No carseat/booster seat availability