Madeline W.

Joined 1 month ago

I DO NOT RECOMMEND!! I am completely appalled at the blunt and inexcusably rude reply that I received to my request for a quote on a car service. Your company forces me to give you my personal and event information in order to request a quote from you online and unprofessional answer I received....""four people will not fit in a town car""

Seriously? No, "I apologize but our town cars do not provide suitable transport for 4 passengers"

What? No other recommendations? Do you only have the one car?

What kind of town (clown) car do you use? A 2-seater convertible?

Having been in customer service both as a rep and supervisor for over 30 years, your manager should be embarrassed and the customer service rep in charge of your website- based quote system that replies to potential customers should be fired. Have him call me if he'd like to revamp his customer service team to provide the quality customerservice it takes to run a successful business.

See below.....

This is another quote that I received from a different car service at the same time. Take note of the difference. I'll be calling them this evening for the event.

"Thank You for your Inquiry with Limo Today, we look forward to serving you with our professional chauffeured transportation services. Below is our quote for the service you requested. If you have any questions or would like to make a reservation please contact our office."

Donna V.

Joined 7 months ago

Do not use this car service! They are the worst! Car service never arrived at airport. When they were called a second time, dispatcher said the driver had not even left yet. I received terrible customer service when I tried to resolve the issue.

Doesn't Recommend

Sam G.

Joined 8 months ago

Dave's Limo is really the only game in town for Philadelphians wanting to get to Newark or JFK at a semi reasonable price. And that's a real shame.

We used them once before several years ago and swore we'd never use them again. But, the thought of being in JFK for 6 hours after an 8 hour flight and then flying to Philly and taking a taxi home convinced us to give them another try. That being said, I will never, not ever, ever use their "service" again.

My first clue that it was a bad idea is that they don't take bookings online. Inquiries, however, were made on-line, and by the time we were in Europe we had hoped it would have been settled on-line. But we had to find a phone to call them in the US. The second clue were the multiple phone calls we had with them trying to get an answer as to how long it would be before being picked up and then ultimately dropped off in Philly...several different people gave us several different answers--so that when we arrived, despite earlier assurances from Tony that we would be picked up by 1 (after arriving at 10:30) the day dispatcher said to call at 12:45 to "be sure he's on his way". What does that mean? Do you have a van and driver to pick us up or not? I feel like we were lied to or they made up answers just to placate us.

OK, it's a shared van service - I get what that means - other people will be dropped off before you unless you're the lucky one to be first. But the van was due to pick up passengers at Terminal 1 at 1:00P with a maximum of 3-4 stops according to the dispatcher - It arrived at 1:40P and suddenly there were 6 stops with us being the last. Yet another lie. All seemed well, except that van didn't seem to have any shock absorbers for the rear axle and the air conditioning vents in the ceiling wouldn't stay open. And then we got on the NJ Turnpike and headed NORTH to Newark to pick up more passengers (to make it 6 stops from the original 4 stops).

We finally made it home at 4:30 but only because the driver was well over the speed limit (understandable) and we told him where to turn so that we didn't end up in South Philly. My wife was crying from frustration by the time we got home.

Next time I have to come home from JFK or go there I'll do a one way rental car - cheaper, easier, and even though I'll have to fight the traffic, less stressful.

A definite waste of $120 plus tip, we give Dave's a BIG thumbs down, no stars, no recommendation, never again.

Michael T.

Joined 10 months ago

We emailed Dave's to get a quote for door to door service to JFK, they replied that the fee for a family of four was 420.00. The day before the trip we call to confirm the time of pick up and the manager tells us that if we want to be picked up at our house that will be an extra 50.00 each way or I can drive to the local holiday inn and they will pick me up there and I could leave my car there for free. I called the Holiday Inn to make sure that I could park there, and was assured that I could for 5.00 per day and that Dave did not have any agreement in place. I felt that a bait and switch was going on and cancelled the reservation. After reading the reviews here and my own experience its hard to believe that they are still in business.

Doesn't Recommend

Andrew E.

Joined 10 months ago

Do not use this service. I ordered a ride home from JFK international to Philadelphia. My flight landed at 11:00 AM. They told me a van was leaving at 1:00 PM. The van didn't leave until 3:30 PM. I didn't get home until 7:00 PM that day. Not only that, but the driver was picking up random people and taking them places while the van was full. Almost as though he was a taxi driver. A hackman! This is a terrible service. DO NOT USE THEM.

Doesn't Recommend

Ebun O.

Joined 1 year ago

DO NOT CALL DAVE'S "WORST" LIMO. I scheduled a shuttle service for my mom from JFK to Willow Grove, PA. My credit card was put through and I called the morning before her arrival to confirm. I was now being transferred from one clown to another on the phone and finally a JERK got on the phone and told me that no-one can pick up my mom from the airport..I asked him why nobody called me and he had the nerve to tell me that "somebody probably called and I missed the call"....What an a**hole...I told him that their service sucks and I hung up on him!

Doesn't Recommend

Matthew C.

Joined 1 years ago

Excruciating rip-off. Terrible, terrible, terrible.

Rode with these clowns from Philly to Newark. The driver on the way up was a jerk, but got us there on time. On the return trip from Newark, the 4:00 van never showed...nor did the 6:00.  Van finally pulls up at 7:40. On the way home, the driver took the most convoluted route and ended up dropping us last (the intelligent, direct route would have had us dropped 3 stops earlier). Driver also took a "shortcut" tip from the front-seat rider who ended up not knowing what he was talking about, causing us to miss an exit and have to backtrack (actually maybe that rider was just smart, because he got dropped off sooner).

Was after 10:30 pm when we finally got through our door in Philadelphia, after waiting in the airport since before 4:00 pm -- the flight from Germany was shorter than our trip home from the Newark airport.  The "customer service" people from Dave's were an absolute nightmare over the phone from start to finish, and did nothing to make the situation right. Lucky for them, a travel companion paid for the transport on her credit card -- had it been me paying, I'd have had the cc company disute payment for the return trip.

Avoid these amateurs at all costs!!!!

Recommends

jimmy l.

Joined 2 years ago

DAVE,S BEST IMOUSINE. Hi Dave how R U IM looking for A JOB IM A GOOD WORKER IM in PA now BUT I KNOW NY & NJ &PA JIMMY

Doesn't Recommend

KellyLady

Joined 2 years ago

DO NOT EVER USE THIS COMPANY!. Dave's drove me to the WRONG AIRPORT! Then they refused to compensate for the more than thousand dollars it took to book a new flight to make up for the one I missed.

We are seeking legal advice.

They have been unhelpful, unapologetic and downright rude.

These people are trash and don't care about customers at all.

I urge you to heed the advice on this site, and take a train!

Happy travels!

Doesn't Recommend

tatzilb

Joined 4 years ago

One star too many. Should expand into transporting cattle.. I was picked up on 8/31/11 at 12:00 pm to go to Newark NJ airport. It was about 90F outside, and the bus had no air conditoning. By the time the last passenger was picked up, for some people on the bus it was getting pretty close to their flight time. At that point the driver said that we would have 15 min pit stop. One of the passengers said that may be we could make it shorter since she was afraid to miss her flight. The driver, staring her down, said,"I'm going to make a stop whether you want it or not. It is not about you, it is about everybody." It was not clear who EVERYBODY was, since we all were too stunned to open our mouths.

So we made a stop at the fuel plaza; it lasted 25 min instead of promised 15. For 20 out of those 25 minutes we all could observe our driver having a personal conversation witha female plaza employee (I think it is safe to assume the conversation was personal,since the episode had no clear bearing to the very simple business of driving people).

After the driver was done socializing, he collected our payments. One of the women said,"I thought I would be at the airport by now". Once again, the driver stared at her and said,"I already told you:IT IS NOT ABOUT YOU, IT IS ABOUT EVERYBODY". Once again, you could hear EVERYBODY'S jaws drop, but not much else. The driver appeared openly hostile to us and somewhat unhinged, so personally I was afraid he would just walk away and leave us stranded there.

I was not late for my flight, but the trip took me 4 hours (AUGUST, NO air conditioning).

Unfortunately, I payed in full for round trip. On 9/9/11 I was back at Newark. At 12:30 pm I already had my luggage, and called Dave's for pick up.I was told I would be picked up at 2:00 pm. This, however, was not to happen. I called them several times, each time being told that the driver was 10-15 min away and was being slowed down by traffic. Somehow, after the 2nd call I became convinced it would be the same driver. Indeed, the very same guy showed up at 3:40 pm. Without offering me help with my luggage, he proceeded to chat up the lady at the ground transportation counter. When I expressed that I was anxious to go, he said,"You waited for 3 hours, you can wait 5 more minutes". Eventually, I arrived home at 6:05 pm, which makes my trip from Newark to Philly just a bit shorter than a transatlantic flight. On the bright side, air conditioning worked this time. The funny thing is, the guy still expected a tip.

I was pretty outraged by this kind of service, and made several attempts to reach the management on the phone. Finally, on 9/15/11 I managed to talk to Rona, who is apparently management but not senior. She was quite impressed by the story, and halfway through said that I needed to talk to senior manager. This guy did not introduce himself. By way of greeting he said," So you are angry because the driver wanted to pee?" NO KIDDING, HE ACTUALLY SAID THAT. I said that my problem was not with his peeing, but his incredible rudeness and his wasting time on personal conversations and afterwards compensating by dangerous driving. He said," How do you know it was a personal conversation?" Well, you want to call it a BUSINESS conversation? What kind of BUSINESS are we talking about? At this moment, the guy hung up on me. How about THAT for customer service?

Dear Dave's! Times are really tough. For example, you cannot afford to have all your buses air conditioned. Your website looks like 90-year old grandma designed it. On top of that, you have to deal with customers! May be if you don't openly hate them, there will be more of them, and then you will have more business, and may be one day you will have enough to go see the world yourselves...Just a suggestion you may want to consider. In the meantime, it is really touching to see the manager covering up for out-of-control driver.

See full posting at yelp website