11/10/09

AWFUL! SO RUDE - AND THEY LIE!

by SK730

This was the worst restaurant experience I have ever had. My friends and I made a reservation weeks in advance, for 5 people. When we arrived, on time, they proceeded to show us to a square table made for four people, where they had squeezed in a fifth chair. I was practically sitting on top of the man at the next table, but they told us this was a "five-person table" when it obviously was not.

Next, when we ordered, they started making up ridiculous food minimums for how much we had to order. None of this was printed on the menu, and we ended up being forced to order much more food than we wanted, because if we didn't, they threatened to KICK OUT anyone at our table who didn't meet their minimum.

Then, when the bill came, they dropped it on our table, and told us that they had included the gratuity. However, their menu CLEARLY states that gratuity will be added "for parties of 6 or more" and we were five people. When we asked to see a menu, they basically threw it at us, and then said "yeah, well sometimes we do it for 5 people too." They are rude liars, and with so many great BYO's in Philly, I would recommend that you try any other restaurant before coming here.

• Pros: None
• Cons: The owner, the manager, and the waitresses

09/10/09

Excellent Place Overall!

by MRS19129

My boyfriend & I went here on a date night & there were too many choices of what to eat, so we just got 5 differnet appetizers to share. They were so good, all of them! We had 2 bottles of wine & they didn't complain or anything about our lengthy stay even though they were near closing time. The whole bill came to $36! For 5 appetizers! We were stuffed. Great place!

• Pros: Cute & Romantic
• Cons: Got a bit loud from other patrons

08/31/09

Figs In Fairmount RUDE SERVICE. Not worth the trip.

by shoppergrl2

Would give this place NO STARS if it was possible.

3 of us sat down at an outside table. The inside was empty as were the 5 outdoor tables. We sat, ignored, for 20 mins as we watched new people sit and recieve menus,water and service. When I asked if we could have menus as well, I was snarled at. " Have you spoken to anyone?" "No, I answered. Should I have?"

I have been to this place and sent many people here. Thought the staff knew us and appreciated our repeat business. NOT SO.

The tall angry dude came out and said, " we thought you were loitering?" EXCUSE ME?

WE APOLOGIZED for any miscommunications, were treated like garbage, and will NEVER RETURN. After having friends drive in from the main line to meet us, it was an embarrasing and disgusting dining experience. Nice huge rodent the size of a cat running into the garbage bins that they keep next to the tables made our meal complete.

• Cons:  rude service