Doesn't Recommend

cbell11

Joined 3 years ago

some office staff is nasty. Office staff needs to be taught some manners!

Doesn't Recommend

beautynbrains93

Joined 4 years ago

Over-priced, Under-serviced. Well, I have to be honest and start with the one good experience I had. Our dog had a bad ear infection when we got him from the SPCA and several of the techs were very helpful in calming him in order to administer the ear drops. They also showed us the best way to hold him so we could do it at home ourselves. It was a lady with a short hair cut and glasses- super nice and another tech named Jackson I think. They were wonderful. However, it still cost us $130 for them to administer 2 drops (less than 10 seconds) to his ears for 5 days. Crazy!

We also noticed that every time we went to get more frontline and heartworm medicine, the price continuously increased. I started asking for receipts every time and noticed there were different prices almost every time and sometimes up to a $6 difference from the last time. Very weird. But I continued to be patient because we love our dog and what he needs he gets.

I began to get more frustrated when we noticed they had things incorrect on his paperwork. For instance they had HIM labeled as a FEMALE. They had some of his vaccines listed incorrectly, even his rabies vaccine! I called and brought documentation from the shelter to show the corrections that needed to be made. They continually dismissed me and said it would be taken care of.

My last straw was yesterday. I brought our dog for a heartworm test($41) , annual exam ($50) and ear medicine ($36)= $127. So why was the bill suddenly $270 dollars when it was time to leave???!!!! I have never been so annoyed and angry in my life. I asked the receptionist for the bill to see how it suddenly came to almost 300 dollars. There were extra random charges for everything and stuff was included that I didn't even request. I'm like well what is included in the $50 medical exam? Apparently nothing! The receptionist was so rude and inconsiderate the entire time as I asked about the extra charges and explained to her that they gave him a rabies vaccine which he wasn't supposed to have until 2010!! I even had his rabies certificate with me to prove it. She said well there's really nothing I can do they've already given him the "rabies vaccine today." I was so angry. So they wanted me to pay for their mistake that they entered on his paperwork and never corrected, even though I called several times and even told her that morning about the correction that needed to be made to his paperwork. I asked her if the bill could be paid in installments as the bill she gave me clearly showed payments and balance lines which says to me that they do take payment installments. She told me "No, we need the full bill paid today." I only had $230 dollars on me at the time, as I wasn't expecting to be paying over $130 for the appt., so I had to have them take off some of the medicines in order to pay the bill! It was the worst experience I have ever had. Then when I get out to my car with my dog ,about to pull out the parking lot, the receptionist and doctor are asking me to come back in to figure out how to rework the bill again because the doctor really wanted me to get the ear medicine. They still never bothered to apologize for giving him the rabies vaccine too early, nor did they remove it from the bill. I am searching for another vet as I type this review. I will not waste my gas money to drive all the way from Bensalem to go to a place that tries to scam its customers.

Recommends

crazycatlady11

Joined 5 years ago

We love Mt airy animal hospital and veterinary clinic and the Vets!. Mt Airy animal hospital is a compassionate, competant place to take your pets. They are busy and you often have to wait, which is a downside, but worth the wait. Staff answers questions if you have them and truly care about animals. We love Dr. Jones, she has an excellent bed side manner and 2 pit bulls and lots of cats. She will guide you though controversies with shots and not make your pet get the optional ones if you don't want to.

Recommends

LDennis

Joined 5 years ago

Mt Airy Animal Hospital is great!. I have been taking my cats and my dog to Mt Airy Animal Hospital for at least 6 years. The staff is very friendly and helpful. I can always call to ask a question about the care of my animals.Dr Lauderdale treated my dog Brandy for an ear infection that another vet could never clear up. She was able to get the infection under control right away. She is an excellent vet.I feel confident boarding my animals there also.

When Brandy was 12 years old, she became unable to walk.

The staff helped me carry her into the hospital.She was humanely euthanized at the Mt Airy Animal Hospital, and they were so kind and caring towards me and my dog. They even sent me a very nice sympathy card. I would highly recommend them. LDennis

Recommends

lara_b

Joined 6 years ago

Kind, clean service - we love Dr. Jones!. As a new puppy owner and slightly overprotective person, I've brought my dog in to see Dr. Jones several times. She is calm and attentive, and never makes me feel ridiculous for worrying about my pup. When we rescued him, he was flea-ridden, emaciated, and had a horrible case of kennel-cough - all of which were cured by Dr. Jones! Prices are reasonable, and they offer evening appointments - a plus if you work full-time!

Recommends

patchiecat

Joined 6 years ago

Competent Vet--Quality Care. Dr. Wilkerson and his staff did an amazing job bringing new life into my cat. He needed major dental surgery so that he could eat again. Dr. Wilkerson and his team performed the surgery safely and skillfully. They also made sure the he was stabilized during the post-op period and made sure that I knew how to care for him once he came home. I highly recommend Dr. Wilkerson and Mount Airy Animal Hospital.

Recommends

ilonan

Joined 6 years ago

Great Care for my 4-legged Baby. From the minute you walk into Mt Airy Animal Hospital you feel the energy and professionalism. You are treated as a client and your pet as a special patient. I was amazed at how well my labrador has taken to all the members of the Mt Airy staff! The vet techs crouch down to let her slobber on their faces and all the doctors treat her with respect and care. We have used Dr Wilkerson for years and my kids adore talking to him. He even made time out to come to my son's school and speak to the science class. I highly recommend this practice!

Doesn't Recommend

omseeker

Joined 6 years ago

Unkind and smelly. As soon as I entered, I was smacked in the face with the smell of uncleanliness, the pores of the walls and floors embedded with the stink of animal fur and secretions. This is like walking into a retirement home and it smelling like urine.

My docile cat had, what I thought, was an abscess under his chin. I had explained what was the problem with my cat, in detail, to the receptionist.

Then I did it in the stinky examining room with the vet technician. I explained, for the second time, in detail, the problem with my cat. He weighed my cat and took his temperature.

Then the doctor (Wilkerson) came in and proceeded to ask me questions that demonstrated he had not communicated (or, perhaps, simply listened?) AT ALL with his tech. For the THIRD TIME, IN DETAIL, I explained the problem with my cat. He looked at my cat and said it looked like some kind of skin condition. "Is that all," I queried worryingly? "It's not an abscess?" The doctor roughly squeezed my cat's chin, who whimpered. The doctor said that maybe there was a pocket of pus (MAYBE?!?!?), and maybe they would explore with the cat knocked out.

He walked out of the room and sent the unfriendly tech back in with papers for me to sign stating that I agreed to anesthesia for the cat. I asked the tech for what reason I they were using anesthesia - nothing had been explained to me!

The tech looked at me blankly and said they were going to do suregery to probe my cat's chin.

At this point, I followed my gut's instinct, and told the tech that we were going to leave and go elsewhere. The tech said ok.

I told the people at the receptionist's desk what a poor experience it was and that nothing had been explained to me, to which they responded the vet was the only one on duty that day. (Irrelevant.)

Please do not subject your animals to the unkindness of the employees and smelly facilities of the Mt Airy Animal Hospital.

Recommends

pb1626

Joined 8 years ago

Awesome people and Dr Jones is great. We have been taking our pomeranian to Mt Airy and the Andorra Clinic since we got her, and I have to say I love this place. The staff are so kind and experienced and love their clients. I always get the best service and they even advise me on whats best for my pet. Dr Jennifer Jones is awesome. She is caring and sweet and very good with any kind of dog, as I took our friends bulldog in once. PB loves coming there and I enjoy taking her. I have had a lot of issues with my dog, but she has been very well taken care off. Thanks for an awesome animal hospital and clinic I highly recommend this place.

Recommends

beatrice37

Joined 8 years ago

my lil sneezing kitty. i took my kitten to a previous vet twice and paid for treatment but my kitten continued to sneeze day and night. i decided to get a second opinion and took my kitten to Dr jones of the mt airy vet hospital. She was fabulous, it is so nice to know that there are Doctors out there obsessed with keeping their cat healthy and that is exactly what dr jones did. she was able to diagnose and treat my kitten with medicine and with in a day or 2 my kittens sneezing reduce 50%.