Shopping >Randolph's Fine Jewelry
wonderful establishment and Randy is the best. My husband and I have been going to him for well over a decade. I have sent friends and family to him and everyone is please with the service and quality of his jewelry.
Extremely dissappointed. I went here upon a recommendation from a friend. I was looking for an engagement ring and did not want to do to jeweler's row. It was a costly mistake going to Randoph's. Unless you have a lot of money don't expect quality service. Randy and his staff are rude and condescending, and did not follow my instructions. The ring made was not what we discussed. Extremely poor service. I went to another Jeweler, and immediately saw the difference in customer service. I ended up getting a much higher quality ring for the same price.
Randolph's is the BEST!!. Randy has been my go to jeweler for over 10 years! He is a miracle worker when it comes to repair of antique jewelry. He is the best jewelry designer you could find and, most importantly, he is honest! He is a busy man. If you have something particular you want to buy or design, make an appointment with him, don't just walk in. He's a hands on store owner and does most of the repair work and design work himself. Be patient, perfection takes time!!
RUDE. I cannot believe this store. They employ some of the rudest people I have ever come across in my entire life. I was looking to upgrade my diamond. Randy was short with me, he seemed disinterested with what I wanted to do and I took my business elsewhere.There are many jewelers that want my business; I do not have to deal with rude people.
Avoid Randolph's Fine Jewelry in Chestnut Hill, Philadelphia. I sold Randolph's a pair of gold earrings for scrap value. I then sold a similar pair of gold earrings for scrap value to FH Gold Buyers in Norristown. FH paid 80% more, yes - 80% more, than Randolph's offered.
This is an apples to apples comparison. I asked FH for a price (based on appraised DWT and karats) for the set of earrings I had just sold to Randolph's and I also sold to FH a similar pair of earrings that Randolph's had offered to buy based on appraised DWT & Karats. All transactions were for scrap value.
When I discussed the matter with Randy at Randolph's he was evasive and refused to remedy the situation. If Randolph's prices are so low for purchase, it creates doubt as to their pricing for sale items and their business ethics. Not a great reputation for a jeweler.
Selection, Quality, & Price. Randy is the most creative designers I've met. Forget about finding parking downtown,,,this store has much more to offer!!! It's a hidden gem!!!! Whenever you can't think of the perfect gift, for somebody else (or yourself) come here and you will find the perfect gift!!
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