09/21/09

AMAZING GYM! GREAT STAFF!

by Mafchip

This Gym offers so much! It has something for everyone from group fitness classes to personal training and more. It's also so well maintained - spotless! The staff are GREAT and extremely helpful!

• Pros: Extensive line of equipment and amenities and SOOOO CLEAN
• Cons: none

08/18/09

Trashy, Trashy, Trashy

by phillygrrl3

I guess you get what you pay for. I left 4 months ago and am still dumbfounded by how outrageously unprofessional and downright trashy some of the staff are. I had to step over a group of staff that seemed to be using the locker room benches as their break room every visit in order to access the locker I rented. Appalling garbage came out of their mouths and I never witnessed any of them working- the locker room was always nasty. They also need to ventilate the work-out rooms in the basement better, and find a way for people to actually access the spinning classes they purportedly offer. Its a shame because this place could've been so nice.

• Pros: price
• Cons: staff, unclean locker rooms, basement weight equipment

08/10/09

even though you move and prove it_Melissa won't let you out

by zacklogan

I was a member of the 12th street gym. Due to job loss and upcoming eviction I knew I would be moving out of the area to realities as of may 2009. I informed Melissa the asst manager of this first verbally, then by writing in March. She informed me that I would have to prove that I had moved out of the gym contract area by providing her with either a utility bill or a lease. the first week of May I sent her a copy of my phone bill and a copy of my new bank statement and a copy of the court order showing I was no longer in my Philly apartment.

She informed me that because it was a Cell phone bill and not a Land line bill, I WOULD NOT BE LET OUT OF MY CONTRACT. I informed her that being I was now living with realities that already had phone service and utility service, I did not have a bill to provide to her. I would have thought that the cell phone bill and my new bank statement would have been enough proof to be let out of a contact. She was \unflinching, stating that at this point she would only accept a lease. The next day I had my relatives prepare and have me sign a lease, which I mailed the next day.

This was almost 3 months ago and I heard nothing. Just a week ago, I receive a piece of mail from the gym, dated 7/29/09 that lists a balance of 74.00 and a collection fee of 75.00

I find this absolutely criminal and ludicrous. What else does this woman need from me to let me pout of my contract? And why have I not received any bills for the past two months after I sent in a lease? I also find it curious that they have no problem sending me the bill to my new address, yet they don’t recognize this address as valid enough to let me out of my contract.

It is not like I used the gym and did not pay. I informed them months before I left and have given more proof that any court of law would need, yet Melissa refuses to let me out of the contract even though I have given her all the proof as stated in the contract.