Golden Nugget Jewelers

12/09/11

The Best Experience I've Had Shopping Ever!

by Sar Bear at Citysearch

My fiance and I decided to pick our engagement ring together, and after shopping all over (20 or so stores) we found nothing. I knew exactly what I wanted but the stones were either garbage or way out of our budget...then someone sent us to the Golden Nugget. They didn't have a setting that was exactly what I wanted so our sales rep Jimmy had one made to my exact specifications, even emailing us computer generated mock ups to make sure everything was perfect. Picking the diamond was even easier. We discussed our budget and he showed us an array of stones until we found the right one. I have the ring now and it's stunning. I would recommend this place to anyone.

10/21/11

MISREPRESENTATION !! Beware - very very sloppy

by Me83100 at Citysearch

First of all, if I could give this place a negative five stars, I would.

Im putting this review up to warn people about Golden Nugget’s sloppy, sloppy work. My husband bought my engagement ring from Golden Nugget in December 09 – 3 stone engagement ring. He was told the center diamond was .73 carats and the outside diamonds were .33 each (total of 1.39). When shopping for a wedding band, we went to Barsky Jewelers. I told the woman I wanted diamonds to match my side stones which were .33. She looked concerned and told me my side stones were not .33 each. She brought .10 carat diamonds and they were the SAME SIZE as my outside diamonds. We went home and double checked all the documents from Golden Nugget to make sure we hadn’t read it wrong. But low and behold – their paper work said exactly what we thought and that the total carat weight was 1.39. When in reality they had sold us that had .93 carats. HUGE DIFFERENCE!

Stressed out and about 2 months before our wedding, we went back to Golden Nugget to confront them. They offered me a larger diamond for the center to make up for their TERRIBLE mistake. The larger diamond they offered had a GIAGANTIC bubble inside that could be seen by the naked eye. I told them to forget it and I wanted my original diamond back. I posted a bad review on this website and the owner offered us a better center diamond if I took the review down.

We agreed and took the review down. However, a whole new engagement ring had to be ordered to fit the larger diamond. So I am not even wearing the ring my husband proposed with. And the replacement ring has a black spot on one side, and part of the prongs don’t even connect on the other side. Not to mention my ring was platinum and when we got the replacement ring, it was missing the platinum engravement. So we had to go back AGAIN and they slapped a “PLAT” on it. who knows if it is even platinum I got back. I was so stressed and upset about it that I couldn’t go back again to complain. I had had enough.

What a disaster. The is the absolute last thing someone wants to deal with 2 months before your wedding. Shopping for a wedding band should be fun, not a time to uncover dirty secrets about your engagement ring.

I’m writing this review to warn people out there to be very cautious of this place. If you don’t know what you are doing, they can and will take you for a ride. I’d definitely recommend going to Barskys instead. Their employees were much more knowledgeable and professional. I will NEVER step foot in Golden Nugget again. I don’t trust those people one bit – they are way more interested in making a fast deal, then making sure they have a satisfied customer. They lack professionalism, standards, and ethics!

As for the owner- i had posted this review a 2nd time after all was said and done and somehow it was taken down. I want him to know that i will CONTINUE to post this review because what you did to my husband and me was WRONG and we have the right to inform people of YOUR mistakes.

09/21/11

LOVE MY ENGAGEMENT RING

by veronica couture at Citysearch

I got my engagement ring on Dec 2009. I have to say, it still is as beautiful as when I first got it. You have to let them know you're budget and size you want and they'll show you exactly what you want. I really liked that they offered my fiancee financing because I went a little bit overboard for the band!

08/12/11

Knowledgeable Staff and Great Customer Service

by mscjersey at Citysearch

Golden Nugget Jewelers made purchasing an Engagement Ring simple and enjoyable. I went to Golden Nugget with a list of 17 Tacori rings that I researched and found on the Tacori website; going into the store I expected to be rushed or frustrate the staff with my unique request. That wasn’t the case at all. My Salesperson Fatima was patient, she found all the rings that I had provided and laid them out on display. She helped guide me through the process to the point where I was able to narrow down my search and select the perfect ring. I also appreciated the kind words and attention the staff gave my Fiancé when we went to get the ring sized. I couldn't be happier with my ring selection and the service I received at Golden Nugget Jewelers!

02/13/11

Beware!!

by njb917 at Citysearch

Golden Nugget sells Michele watches but is not an official authorized dealer! What this means is that neither Golden Nugget, nor Michele or their parent company Fossil can guarantee authenticity of the piece you purchase from Golden Nugget. Also, Fossil/Michele will not honor the standard 2 year warranty when pieces are purchased outside of their official authorized dealer network.

DO NOT TAKE THIS RISK!

You have nothing to gain and thousands of dollars to lose!

Sincerely,

A very concerned former customer