Upstares At Varalli

11/11/09

AWFUL Customer Service!!

by foodie004PA at Citysearch

We are planning our rehearsal dinner and had to work with Brian their events coordinator. Well he took days to return a call or an email (3-5 days). Then when we wanted to come in and see the space that we were going to be in (6pm during a weekday during their normal business hours) we were told that no one could show us the room. Huh??! Brian told us that only a maitre'd works and he would be busy showing people tables and would not have two minutes to show us the space of where our rehearsal dinner would be. Wow talk about horrible customer service! We decided to take our business elsewhere. We have no desire to eat here ever with customer service like this. Good luck to you if you even attempt eating here-you'll need it!

• Cons: Customer Service, Flexibility

10/02/08

Never going back

by trisha81 at Citysearch

My husband and I were so excited to visit this establishment. The food was ok, our waitress was very nice, but in a city as big as Philadelphia, you would think that they would honor a parking garage to validate a ticket which was right next door. I was never so humiliated in my life. This restaurant is not worth going back to. The ambience needs help and I didn't feel the same as when I was in Capitol Grille. Not the same at all. I will go back to Capitol Grille again and again. But not this place, ever! Very insulting.

• Pros: decent food
• Cons: ambience and no regard for pleasing the customer

09/16/08

Good food in an empty without own soul and non-character place

by travelauditor at Citysearch

Our third time in the restaurant. I received a promotional birthday certificate and we decided to give it another try. First, I made reservations for the Upstairs section of restaurant and was even added a comment when I made my reservation. Once again, my petition was ignored because they were only sitting people in first floor. The restaurant is missing something, it doesn?t have like an own soul, a character. The decor is more like a diner-seafood place rather than Italian. The air is empty doesn?t give us special feeling towards the place. This time food was good: I had shrimp dumplings and the Shrimp and Crabmeat linguini, my wife soup of the day and Carbonara Rigatoni. Our waiter was very good and knowledgeable.

We went back thanks to the birthday promotion. Food was great as well service. Very disappointed that again they didnt seat us at Upstairs despite I made the reservation there and even wrote a note. Restaurant misses its own soul and feels empty.

• Pros: Food, Service
• Cons: Ambience, cost.