I went in to find out about sizing my ring finger. When I asked if they could help. I was told, "what, so you can buy a ring somewhere else?" I said maybe, maybe not. I'll be happy to look at what you have. And the salesperson handed me the ring sizer and gave me some serious attitude. Of course, whether I purchased that particular item from this store or not, a good service experience would have led me to consider them for future jewelry purchases. As it was, this experience assured that I would never set foot in there again. In a shop like that, getting people in your door is critical. Losing potential customers is never a good policy. I'd tell everyone I know to avoid this shop.