wonderful experience. i loved the total serenity experience....jus wished i would have smelled some aroma therapy when i first walked in the door and some smooth music when i first walked in the door to get me in the relaxing mood! but once i got into the room the facial was so relaxing and the music made me feel so at peace! it was a nice experience and i am definitley going back!
Run don't walk to a more pleasant and beautiful you!.
Total Serenity Day Spa is located in CC Philadelphia near Rittenhouse Square. It's close to major transportation, so there is no excuse of not being able to get there. That's a plus. When you walk in you are welcomely greeted by staff. "Hi Shekeena" Since I have been going to Total Serenity I have received their celluite treatment, deep tissue massage, and their bacial services. The message therapists, "hi Twana", are knowledgeable in techniques used for all services, meaning that you don't have to switch technicians in whom you have become comfortable with. There is not a lot of hustle and bustle as experienced with some spas in whose name I will not mention. It's all about you at Total Serenity. I feel like a million bucks everytime I go. As mentioned earlier the staff there is the bomb, thanks to the managerial expertise of Giovani. "What's up? I missed seeing you". I have never experienced a service that I was not very pleased with. I am a Total Serenity Babe whole heartedly. Thanks Total Serenity for the awesome experience.
Peace, Love, and Blessings!
Best Present ever!!!!!.
I treated myself to a birthday surpise treatment and it was the best gift I could've gave myself. The staff is so welcoming and make you feel welcomed. This was my first time, so i was nervious until i got on that table and it was like i could see the stress saying "goodbye" and "hello" to relaxation. I recommend any and everybody to try it out. Happy Birthday to me. Matter of fact I'm thinking about treating myself for Father's Day. Lol.
Thank You Total Sernity for a good birthday present from me to me........
Hands of a God. I've been going to Total Serenity for a couple of years. And today I went in for my monthly massage. And Alex massaged me. He was an older Russian guy, with the hands of a God! I have recently gotten a personal trainer and my body was HURTING. He was def the fix I needed, tho.
WONDERFUL EXPERIENCE !!!. From the moment I walked in I felt an exhale in my spirit like walking into a sanctuary for the soul... The young lady Twana who was my attendant did an excellent job at making me feel warm, relaxed and welcome. The facial I received made me feel like every worry was being released layer by layer. When I went in for the hot stone massage Twana spoke softly but her hands spoke loudly. I could literally feel the tension leaving my body. I never felt like I was on a timer... The session seemed to last long enough that I felt absolutely renewed .. This was a WONDERFUL EXPERIENCE !! When You go ask for Twana... She is an angel with heavenly hands!!! The name says it all TOTAL SERENITY ... Nuff said
The Calm Before the Storm. I went for my first bikini wax of the summer one week ago at Total Serenity Day Spa and upon entering I was automatically at peace due to the relaxed environment. Twana Miller performed my services and not only did she make my experience tranquil but she also provided a level of comfort that I can't say I've ever had during a wax. Anyone that has had a bikini wax before understands the awkward feeling you can sometimes have during a waxing session. It's almost as vexatious as a gyn exam! Twana, however, engaged me in light conversation during the process and afforded me a certain physical and emotional ease that I have not been familiar with in the past. It was such a delightful experience that the rush hour traffic I was stuck in on my way home didn't even annoy me. So ladies, whenever that time appraoches for you, I suggest visiting Total Serenity Day Spa and requesting Twana Miller for your services!
Simply Serene. Considering the high tensions I deal with being a graduate student, total serenity spa truly relieved me of all stress and worries. The atmosphere was absolutely peaceful the second I walked through the doors. As for Twana (massage therapist), she is an absolute wonder. Applied just the right pressure on all my problem areas, working out every and all kinks. I am so pleased with her massage, that I have been back just for her. I have even branched out and taken heed to her various other services, included Brazilian Wax. I have been to many different places in search of a good wax, and Twana has definitely been the best. I would recommend Total Serenity Day Spa not only for the atmosphere it provides, but also for the excellent service I have recieved.
Im speechless. Was welcomed with opened arms when I arrived , It was a great experience, I enjoyed my day with them. I had got an Touch of Serenity Package and boy was I serene. I thank my family for such a great gift... Will I return yes I actually re-booked ahead of time.
A very Professional and Relaxing Place..
I visit total serenity often and think the staff there are great. Starting with the receptionist she was very professional, Secondly the massage therapist Tawanda did a wonderful service. I give Total Serenity
praises on the great service the provide. Thank You Thank You Thank You.
KIND,PROFESSIONAL SERVICE seems to elude the reception staff.
I have been here a number of times.
ISSUE #1 I have NEVER had a good interaction with the reception staff.
This is a HUGE problem and would certainly deter many people from even spending the money to experience any of the services. They also have poor customer service and do not make any attempts to rectify customer reported problems.
EX.Thankfully, I have only had three facials done here...all not very good...the last one was actually HORRIBLE. I relayed this information to them after all my services were completed and all I received was ATTITUDE in return as if I had not been a customer for three years at that point AND had not just spent almost $300.00 in their establishment.
That was my LAST facial there but I continued to go there because Tasha (massage therapist) provided very good, professional services (massages and body polishing.)
I called to scheduled my usual services yesterday, the receptionist was as always unfriendly but in addition to that, this receptionist was not even knowledgeable of the services/packages offered nor their policies. We ended up going back and forth about what was written in the brochure as apposed to the website. After the 10 minute debate/discussion of services she would not even schedule my appointment nor hold the time slot (even after I explained that this was part of a list of events/services for my 30th birthday and time would not be flexible.) because I did not have my gift card number with me.
I called again today only to find that Tasha no longer works there AND they have no record of the $300.00 gift card my husband purchased in February 2010. The receptionist placed me on hold several times, no apologies, took my number and told me she would call me back once she located my gift card in the system. Several hours later. NO call...
I patronized their spa for five years despite the sometimes poor customer service and I am thoroughly annoyed and disappointed that they seem not to learn from their mistakes. I will not be returning...
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