Total Serenity Day Spa Inc

11/09/09

My new home away from home

by Sharon M at Citysearch

I have been dealing with Total Serenity for approximately 2 years. Every time I go is better than the time before. My most recent experience was on Friday November 6th and it was absolutely amazing. Previously that week my sister and I ran into some scheduling issues and I called on Thursday to get them straightened out, the manager, Kita(sp), was helpful and resolved my issue quickly. From the minute we walked in we felt welcomed. My services were excellent and the staff was friendly, not that fake customer service friendly, but genuinely nice people. We spent more than four hours at the spa and a lot of that was just talking to the staff. I am excited about all of the coming attractions(you will have to visit to find out what they are) and am looking forward to Black Friday when they will have some awesome specials. I have experienced a few other spas in this area and Total Serenity is by far the best, I am a customer for LIFE!

• Pros: Conveniently located, awesome staff and a great atmosphere
• Cons: NONE

10/22/09

This is a WARNING not a review!!!!

by ms nakita at Citysearch

From the time I walked in the door the girl at the desk had a nasty attitude and left me standing from outside the place was a Total mess everything was filthy the floors the sheets on the beds are totally disgusting, filled with stains and dirt and that was not the worst part of my visit grossest thing was a roach in my gourmet salad, which i discovered after having eaten some of it. Yes a ROACH in a day spa. Total Serenity is a TOTAL MESS. Do yourself a favor and spend your hard earned money else where Avoid at all cost I wrote this after having gone to my lawyer first for the roach incident for such a traumatizing day. Guess what it was my Birthday. 1 that I will never ever forget.

• Pros: There are none
• Cons: Everything

10/15/09

Facilities left a lot to be desired; unfriendly reception

by mclark at Citysearch

First I walked in and said 'hi' to the girl behind the reception counter and smiled at her. She said nothing back. Weird right!?

And secondly, this place is kind of gross. The facility is totally outdated. For example, the drop-in ceiling tiles -- nothing serene about those! The meditation room was just kinda grubby. I wanted to get outta there asap. It was really dark in there, but not dark enough to cover up the grungy state of the walls, floor, sofas, and ceiling tiles. It just felt icky.

Even the Web site is amateurish - I can see by the poor grammar and misspellings that they do not pay professionals to do their communications materials (or if they do, they should hire new ones!)

I normally go to the Aveda salon Art+Science for massages, where everything is totally clean and modern. I'll stick with that from now on.

And PS anyone who gives this place 5 stars must either work here, be a friend of someone who works here, or has never been to a nice clean spa in their life. I won't be returning.

• Pros: massage was pretty good
• Cons: everything else