10/22/09

not so awful

by ecp

I was really scared of renting from William Penn after reading all the reviews on here, but had already paid the deposit by the time I saw this site. Not everyone I dealt with at the company was the friendliest, but I have to say they have been overall very helpful and responsive thus far. Sure, the building is not in fantastic shape and my apartment had a lot of problems when I moved in, but hey -- for this price in Center City, I knew what I was getting into. When I've had minor maintenance issues I've had to leave a message as nobody ever answers the phone, but really, that's not a big deal -- they always got to it within a couple of business days. For more major issues (a leak in my roof, the deadbolt not working) they fixed them right away. If you want five-star service and clean apartments that don't have maintenance issues, don't rent in Center City in this price range. But I feel like I'm getting a pretty good deal for what I'm paying, including the service the company has provided thus far.

09/30/09

AWFUL

by williampennisawful

I cannot begin to explain hwo TERRIBLE this company is, so please first look at all of the other comments on this page and then read mine. First of all, the day I moved in they had changed the locks on the doors without telling me. I had all of my belongings out on the sidewalk in north philly. It took them FOUR HOURS to send someone out with a new key for me. The washer/dryer that they loved to advertise in the basement has never worked, but the buggies (can't say the other word on here) in the basement sure do. The building looks like a slum unless they are trying to rent out an apartment, in which case they might send some high schoolers out to clean the hallways and fix the broken lights that they never care about otherwise. One morning a plumber, without knocking, came into my apartment while I was in bed (7 am.), just to take 'a look around and see if everything was alright'. The reason for writing this review, however, is that I now have a hole in my ceiling (5 ft. by 4 ft.) with sheet rock falling into my small loft apartment. I'm not kidding..an enormous whole. I called a week ago (about twenty times), and every day since over and over and over again. I called the emergency number (which they charge you for), a guy came out and told me it was incredibly dangerous and made me promise not to stand anywhere near the hole. Hard to do in a tiny apartment with a huge hole in the ceiling. They sent maintenance out to clean an apartment on the fourth floor because they are trying to find new people's money to take, but did not even tell them about my ceiling falling in. I had been assured that people would be by to fix my ceiling that day so I called off work, because if you read these reviews, maintenance isn't to be trusted. I had to go upstairs and ask them to come down as a favor, they spent ten minutes ripping out sheet rock, throwing it on the floor, and then told me they were getting off early and left. IM NOT KIDDING. Wait, and they told me to move all of my belongings/furniture/lights...everything, to the other side of the studio so they could work more on it the next day. Well, I did, but they never came. They still haven't come. Although legal action was just threatened, and I finally got a call back. Maybe they'll be in today..probably not. Anyone interested in subletting?

DON'T RENT FROM THESE MONEY HUNGRY SLUM LORDS.

• Pros: location?
• Cons: EVERYTHING ELSE

07/26/09

Terrible, terrible, terrible

by zachwack

If you can ever get a hold of anybody at the office you will find them to be obnoxious and incompetent. The place comes off like a caricature of a used car dealership; sign em, screw em, and leave em! Its actually quite pathetic.

There are plenty of places in philly to rent from, avoid this place at all costs and tell you friends.

AVOID!! AVOID!!!! AVOID!!!!

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• Pros: Decent property
• Cons: Terrible, terrible, terrible