Disappointed, dissatisfied and
deceived. Not only was the design poor but they misled and swindled a consumer and above all of this, the recipient of the arrangement was treated in an unprofessional and very hostile manner. She is elderly and was shaken after being treated so aggressively.
Kremp Florist sent a different arrangement and it's unfortunate there is no way to post a picture of what Kremp delivered versus what the FTD website advertises their representatives will deliver. To say "lackluster design' is mild. There were 4 roses, 4 tulips among paltry flowers yet they included a lot of "filler." If any "substitutions were made" it was not with flowers but greenery.
I selected the FTD "best catagory" ($100.00) of the "Grace and Beauty" design believing I was ordering the design pictured on the FTD website and was a big "fail." Except for the vase. Contacted FTD customer service the next day and FTD arranged for a redelivery. Specifically said to FTD as it was "Mother's Day weekend a redelivery the following week would be fine." When the Kremp driver/agent/temp was arrived he was rude, hostile and demanded the flowers that were originally delivered be given back before he gave her the replacement arrangement. He took the original arrangement back to the vehicle and returned with a box and said "you shouldn't have complained." This is unacceptable, inappropriate and even threatening. Furthermore, She did not complain. She did not know what she was to receive. This was a surprise for Mother's Day. It was after she sent a picture to me that I immediately recognized the glaringly obvious difference and contacted FTD. The "improved" arrangement was even SMALLER than the original and even more crude in design. Additionally, the replacement flowers were not in the Vera Wang vase promised on the FTD website. It seems this was done as a malicious attempt to punish the customer as there was such a vast and horrendous difference.
The picture of the "Grace and Beauty" arrangement was to have several roses and tulips. These are standard stock flowers. This was not an arrangement of exotics. The Kremp driver/agent/temp never apologized for the misrepresentation nor was the recipient contacted following the redelivery to ask about their satisfaction.
These guys did an outstanding job with
my order. My girlfriend absolutely loved them even after a week they still are as bright and vibrant as when they were delivered. Im currently in Afghanistan right now and can’t be there to cheer her up. It's so nice to have a florist I can rely on to put a smile on her face!
I would just like to thank you for your
OUTSTANDING work!! Every arrangement, basket, or item I have ever ordered through you is amazing! I always receive lots of glowing compliments on whatever it is that is delivered. Thanks again. Good florists are hard to find...especially when ordering from out of state. 10 out of 5 stars for you!!
Thank you so very much!!! Mom & Dad
called early this morning just thrilled (Mom is sick)! You arrived early this morning - thank you! She said the driver was just wonderful and their dog actually liked him, tail wagging, no barking... It was just perfect- Thank You!
Thank you! She loved them! I could
have used 1-800-Flowers but I do my best to keep small businesses like your going. In this world of big box stores, we forget the stores like yours that provide a "service with a smile" and I appreciate it. From the girl who was so pleasant answering the phone to Laurie who recieved the flowers, it was perfect! Thank you Kremps!
The long stemmed pink roses were
stunning, and as promised, were delivered on Thursday "in time." Please know that Hank was cognizant of them in the final hours of his life. I arrived from Pittsburgh shortly after his death. Your roses provided a comfort and a balm for Hank and for all who were there in his final hours as well as for me and anyone else who witnessed their beauty in the post script. Geography, travel, and time factors did not allow me to reach Hank in time to say "adieu," but the gorgeous pink roses from Kremps arrived in time and "spoke" for me. To each of you who made it happen, thank you from the bottom of my heart. I will never, ever forget what you did for me.