Our job orders from there often. On a few occasions the meat was rather chewy on the steaks, maybe they bought a bad cow that week, otherwise their steaks are usually great and so are their hoagies. Good place to eat overall.
I don't know what it was, but I ordered a pizza steak from this place and it was simply horrible. It was like a sloppie joe with cheese. Either I expect too much or just have had really great steaks from other places...