Sterling's Boutique
New Hope, PA 18938-1366
Phone: (215) 862-3444
User Reviews for Sterling's Boutique
05/18/2008 Posted by Enson
This store has a very nice selection of dresses. I bought a Mother of the Bride dress there in the summer of 2007. The staff was helpful at first but then the attitude of the saleswoman changed once she has your check. I needed alterations to be done and they must be paid for in advance, which I think is inappropriate, but I complied. When I went to pick up the dress the workmanship was very unprofessional and sloppy. Looked like something that came out of a beginner home ec class in high school. I had to take the dress to someone else to undo what had been done and then had to pay $120 to have it fixed. I placed a call to the owner and left a message explaining my dilemma. Needless to say, I did not hear from them again. I would purchase another dress from there if necessary, but would NEVER have alterations done there again.
Pros: good dress selection
Cons: service and alterations
05/12/2008 Posted by djdlfkjdfjdkkdsji
My mother just bought a dress at this store for my wedding. They have quite a large selection of dresses, which is the only pro to this store. The sales women on the sales floor are helpful...when you can actually get their attention! There are not enough workers to help all the customers. For this type of store, where the average cost of a gown is $500-2500, you should really have enough workers to help your customers find the perfect dress. Also, the owner has NO customer service skills. My mom & another shopper actually had huge arguments with this man (on 2 different days) about the fitting of their gowns & he completely makes his customers feel like they did something wrong, when I thought the customer is always right...in businesses that actually have good service skills. I would recommended steering clear of this store!!!! The owner has terrible customer service skills!
Pros: nice selection
Cons: customer service is horrible
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