When I called Holiday House Pet Resort, I spoke with Fran who was very courteous, professional and knowledgeable in regards to the resort operations. This gave me the reassurance and confidence I needed to entrust our family members Tigger and Trinity to their first stay away from home.
Holiday House was a wonderful experience for our dog Moe. In years past we boarded him with our vet and he came home twice very anxious and very ill. He even required medical attention and medicine. This June we boarded him at Holiday House and scheduled playtime for him. He came home happy and healthy. We loved it so much that we are taking him back again this summer for a short stay while we are out of town. Moe is our baby , is very spoiled at home,and we are happy to say that he had such a positive experience with Holiday House.
We visited many kennels while looking
for a place for Rock to stay. Holiday House, far and away was the very best we found! There was no cages or crates. When we took the tour, the young man took me directly to see where my dog would be staying. It was not stacked boarding like other facilities and my dog had not only his own indoor suite, but also a 20 foot outdoor run.
The staff was courteous and kind and the guy who gave me a tour made me feel comfortable about leaving Rock. He is our baby! And the thing we liked best was that Rock was happy and well adjusted when we picked him up and got him home.
Since our first stay, Rock has been back for obedience training, grooming, and the Daycare(which is really cool) Thank you Holiday House!!!
Our doggies give Holiday House 2 paws up!. After a terrible experience with another pet boarding facility, for our recent vacation, we decided to pay the extra to have our doggies pampered at Holiday House. I was a little worried after reading the reviews, but there were more positive than negative, and I had a personal recommendation from a friend, so we signed up our pooches for the week. When we dropped them off, the staff was friendly to us and the dogs, patient and informative through every step of the registration process. They did try to upsell us on their premium services, but we expect that from any business trying to make money in this economy. When we picked the dogs up, they were happy, with tails wagging and they looked and smelled great (to be fair, we did pay to have them bathed on pick-up day.) They almost didn't want to leave the place and were playing with the staff members as we were trying to get them out the door. It is a bit on the pricey side, but I felt totally at ease leaving my sweet doggies there, and after seeing how they acted when we picked them up, I will definitely use their services again!
I have been a Holiday House customer for a few years now. I recently picked up my dog from her 3 day stay. She always acts a little distant after being in the kennel, so I didn't think too much of it until I found 2 scabbed over marks on her leg, and a larger round one on her neck. No one mentioned anything when I picked her up so I called. I was told there was nothing in her file, but that they would check and call back. They never called back............
I waited 2 days to give them the benefit of the doubt. No call, so I called back. I was then told that they had 64 dogs checking out that day, so they'd have to get back to me the next day. Clearly they board more dogs than they can handle and don't take enough time to notice a dog being returned with mysterious scabbed over wounds.
I will not be giving Holiday House my business and will not be referring them to any of my dog-owner friends. If you want your dog to be more than just a number I would recommend finding another place to board.
I boarded my cat there for about a month while i was in the middle of a move, so she would have safe consistent housing. I regularly visited and she was fairly well cared for, although her litter box was not cleaned as often as it should have been, i was not alerted when she needed litter and her nails were never cut, but aside from that she seemed fine and to enjoy they toys and caretakers.
When i went to pick her up her face was covered in blood, fur was missing, there was a large open wound and so much swelling it actually tore my cats lip. I had not be there for several days to check on her due to my work schedule and i was not notified of what happened. my cat was never taken to the onsite vet, and it was never documented what happened. she must have screamed in agonizing pain for hours and according to the manager, the my cat only liked her rear end scratched so they never saw her face. This is animal abuse.
When i finally found out what happened, apparently a cord that had already been bit was taped up, and they left my cat unsupervised to play for hours. Now, it was a nice thing they were trying to do but giving my cat extra play time and space, but it resulted in ELECTROCUTION.
She will never be the same, her behavior has changed drastically, she lost a fair amount of weight from not being able to eat, is in huge amounts of pain still, and will have scarring and other permanent damage.
All because the care staff never too her to the onsite vet, when they had my credit card number. And now after promising to pay my vet bills, i haven't been spoken to, seen anything paid, or had any part of my stay refunded for the UNSAFE Facility, ABUSE, or NEGLECT, they put my two year old cat through who now has to spend the rest of her life crippled.
Thank you Holiday House Pet Resort. I have been taking my German Shepherd dog to Holiday House Pet Resort for the past 8 years and even though I now live over an hour away from Holiday House, I don't think twice about making the drive to board her. When we walk in the door we are greeted by the friendly staff who knows our dog by name. They are organized and make the drop-off and pick-up process smooth for us and our dog. Holiday House offers a great variety of activities for the animals, our dog enjoys a daily nature walk, and we laugh when return and read her daily report cards that tell us what she did on each walk. One feature I love about Holiday House is that each dog has its own inside and outside kennel area, I would feel horrible leaving my dog for a week if she was not able to get fresh air on a daily basis. They seem to be very aware of the needs of different breeds and they do their best to make each dog comfortable while they are visiting. Holiday House also has EXCELLENT groomers. Our dog always comes back looking beautifully groomed. We love that we can schedule her for a full groom before we pick her up. My dog is a part of my family and I would not just trust her with anyone, I highly recommend Holiday House Pet Resort!!
Long time customer - Won't Go Back.
I have to agree with Nicksr1200rt's review. I have been a customer for 3 years, but my last visit this March will be my last. Their service is at best inconsistent and at worse negligent.
For starters, I used their online RSVP form which sent me a confirmation of my dog's stay. When I called the day before just to confirm, sure enough, there was no record in their system of my reservation. The woman I spoke to this day was lovely and helpful. She assured me that my older JRT could use his muzzle, which I explained is the only thing that relaxes him once he starts barking out of nervousness and which the kennel was bound to make him feel.
When I arrived for drop off, however, the director returned my muzzle telling me they wouldn't use it. I re-explained my dog's need for it, and he REFUSED! He didn't even consider that I know my dog! I also had to ask 3 times for the dog toy that my dog selected to purchase please be included in his room, but I never saw it go back with him. (However, it was returned to me upon pickup, stained with feces.)
After 5 days at the kennel, I picked up my dog. The female attendant at the counter this day was aloof and somewhat rude. I asked about a $5 charge, which no one had told me to expect. No customer likes that! I was told all customers are charged that fee. Then they need to be informed about it in advance!
But what upset me most was that my dog, as expected, barked the entire 5 days. He had 2 abscesses on both sides of his lips from the constant rubbing of his teeth on that soft skin. I showed the girl who brought me my dog, but she just said to keep an eye on it. No one had noticed this. My dog was weak and completely hoarse. He didn't regain use of his vocal cords for 4 days. I was livid! There is no excuse for my dog to have experienced this when I specifically told them how to calm him down and what he required. With his muzzle, he relaxes and takes a nap, and that at least reduces the physical stress on his vocal cords and lips.
To add insult to injury, I forgot to leave his leash in the car, and at pickup I needed to use one of theirs, which they asked me to return. For a $200 stay, I think they might let me keep a cheap leash, or at least have complimentary rope ones. I drove back the next day to return it, adding more expense to my dog's stay.
I am searching for a new boarder now. And these review boards shouldn't be stalked by Holiday House employees and the owner who seem to comment or post a favorable review in opposition to the upset customers. They need to allow us to voice our concerns to the general public, and then change their customer care, which has deteriorated rapidly, in my opinion. To review readers, please listen to those customers who take the time to tell their stories. We're not out to make up tales and bash a business. These are real experiences, and we hope to prevent a bad one for you. Holiday House used to be a great place for my dog and the only place I would use (I used to tell others about it too), but after this time, there's no way I would send my pet back. It's just too inconsistent of service and comes at the expense of a member of my family.
First Time - Happy Customer. I just moved to Doylestown and was very nervous about leaving my two dogs, but I had an unavoidable trip. I came in for a tour, and they were in the middle of power washing so everything was pretty messy and wet. I liked that they took me right back and showed me all of the boarding areas where the dogs were - I had just taken another tour at a different facility and was only allowed to see a "sample" room. Mostly, I was very worried about how my dogs were going to be treated and what they were going to do all day. The young man who gave me the tour talked me through the various options for activities for my dogs. Some of their packages were more than I wanted to spend, but I found one that I thought would keep my dogs active and happy (it was even called the "Happy Dog"!) I called every day to check on my boys, and the staff was very reassuring. They really got to know my dogs - what they liked to eat (mostly treats), and what they wanted to do during their playtimes. Best of all, when I came to pick up my dogs they were relaxed and happy. They smelled good, and when I took them home they settled right back into our normal routines. The manager was there when I picked up, and she was professional and so caring. I am so glad I found Holiday House - we will be back!
For over 20 years I have been bringing our dogs to this place, the last time before this experience was March of 2010 and like the times before we were very satisfied. Things sure have changed since then.
Holiday House is all about making a pet owner feel guilty and they now take full advantage of that guilt. We were quoted one price for boarding at check in and a price for their deluxe package of options which includes a cozy bed, 3 walks, and some treats. You are really given a sales pitch to do much more then this but at almost $60.00 a day one has to draw the line somewhere. At check out we were not given a itemized bill only our credit card receipt which seemed high to us, the itemized bill was e mailed to us. Upon review we realized we were being charged an additional $4.00 a day because the Martin Luther King day occurred during his 4 day stay and we were charged an extra $28.95 for the day we picked him up for the deluxe package even though we picked him up before 10:00 AM. They told us that they did give him his three walks and all of his treats before 10:00 AM. We found that hard to believe and it makes one wonder if they really do any of what they describe. Contacted the front desk clerk and this nice guy turned rude in short order, contacted via email the manager and received a very condescending letter but she did however refund $44.95 back to our cc card.
If this is the "new" Holiday House then we won't be back and I truly believe that their new "business model" is destine to failure. If you don't believe me find out for yourself with a phone call or visit.
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