Editorial Review. Providing affordable car rentals since 1971, while offering everything from economy to luxury cars, along with full-size vans.
Great money saver. A great car rental at a great price. The check in/check out process was a breeze, not to mention the shuttle driver was very cordial! I'm already planning a 2nd trip to Philadelphia, and of course I will be renting from Payless.
Actually quite a nice rental place and employees.... Payless was the best deal in town for my trip, so despite the bad review on Citysearch, I took my chances. The manager (James was his name, I think) dealt with me personally and was delightful. No hidden charges upon returning, but no blown tires, either. For the price, I couldn't beat it.
Worst Rental Car Agency I Ever Rented Frm.
This morning, my Payless rental car tire blew out. I believe I had 32 miles on it at the time the tire blew. Payless tried to claim that I had run into a chug hole, but Firestone tells me that the tire had a defective tread separation, and tells me that the damage to the tire could not have been from a chug hole. The tread completely separated from the tire. I had to pay Firestone $79.51 for a new tire. I thought it was industry standard that the rental agency would reimburse you for that, but Payless has refused to refund me. I made the reservation through Expedia, and they are horrified by this.
To add insult to injury, Payless then had the audacity to CHARGE me an additional $141.00 for an inferior tire that Firestone told me was only worth $40.00. Payless refused to release the one hour old tire I had just bought in New Salem to me, or to ship it to me. They did not acknowledge it was my tire, if I was going to pay them for another tire. I then asked them to loan me a knife so I could cut MY tire, so they would resell it or otherwise use my tire. They refused, and 'wrote me up' as threatening to 'cut their tire' -- but I had just paid for it, and they were making me pay for yet another tire! Go figure!
I also had to pay an additional $50.00 to Continental to change my plane reservation to a later time this afternoon due to the defective tire blowing up.
In all, it was a horrible experience, costing me over $350 to rent a car to drive 30 miles to Trevose and 30 miles back, and the Payless people were simply awful -- totally lacking in any of the charm I expected from the City of Brotherly Love. I could not believe that people were as mean spirited as I found at this Payless location. I urge everyone to rent their vehicles elsewhere.
LET THE RENTER BEWARE!!!! THE DEAL LOOKS GOOD UNTIL YOU GET BACK TO THE LOT AND THEY RUN THE NUMBERS! THE WAY THEY TREATED ME TODAY WAS SHODDY AND UNDERHANDED, AND SHOULD NOT BE TOLERATED.
Dear skmiddleton1, we are dismayed to hear of your recent experience at Payless Philadelphia. We have taken the necessary steps, resulting in new staff for this location due to your experience. We encourage our customers to contact us directly should they experience difficulties with the individual location, or with staff members, so that we can personally resolve the situation. Our Philadelphia pick-up drop-off site is not located in-terminal; as stated, however we do offer a free shuttle to and from the airport. Payless Philadelphia is located less than 2 miles away.
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