Doesn't Recommend

teenalover

Joined 5 years ago

WARNING - WOMEN, or if you have a wife or daughter. BEWARE of the treatment you or your female loved one is treated at Bryner Chevrolet on the Fairway. My car was hit (probably by a drunk driver) while parked and unoccupied in front of my house in Jenkintown! Bad enough that it was hit, it was also 'undriveable', so it needed a Tow. I chose Bryner only because it was closest to my house. That was my first mistake. The entire event was a nightmare. I just purchased the car some two weeks earlier. It is a garage-kept 2007 Pontiac Solstice -- in pristine condition. Being a single woman, I did not want to present to the service dept. alone. The incident occurred at the start of Memorial Day wknd. Of course it sat there for 5 days. Feeling VULNERABLE and so scared since there would be no $$ from insurance, I didn't wanna go in there alone. I called my cousin David to ask if he were available. The only time would be at the end of the day -- or 5 PM --to go along with me to Bryner. When I called to ask the Sales Mgr if he would be kind enough to wait a short time after hours (like 15 min.), this is what he said to me in a rude/snarky tone of voice: "Well alright, but I don't wanna hear no LOVE STORY." I was shocked!! I replied angrily, "What did you just say to me?" in a disapproving voice. He just back-peddled but no apology was offered. Needless to say, I have now had to order up Tow #2. Obviously, I refuse to 'reward' this type of utterly UNACCEPTABLE, rude behavior financially after being insulted! So I pulled the job. I am sorry to report that -- it is STILL very much a Man's world. This Assistant Mgr never met me....but apparently the sound of a female voice gave him 'license' to speak condescendingly to me. I have reported the incident to the Owner of Bryner. I spoke personally to him over the telephone. The icing on the cake is....in retrospect, it occurred to me that, after being informed of such INAPPROPRIATE AND RUDE CUSTOMER SERVICE, that he would have offered me a reduction in the cost of body repair. Sadly, that did not occur. In summary, I cannot steer women clearer from this rude and arrogant dealership, especially for service. I would definitely NOT recommend Bryner Chevrolet!!!