Shopping >Superior Play Systems
Went to their free open play at Norristown last month the kids had a blast. I entered their Facebook contest and won a free picnic table! Ya gotta luv it. That's a win win situation. Anyway I highly recommend the free open play I think they have it every Wednesday and Friday in the morning around 10.
just in time for birthday superior got it done. after 3 trips into the superior play systems store with 4 kids finally decided on a larger redwood swingset for the kids, but since husbands parents were paying for it they wanted it built for youngest ones birthday party. we needed it built and done in under 14 days. company said no problem. they showed up on time and got it done. we have had it for about a month now and the all the kids are loving it. just got a thank you note in the mail from our sales rep and i thought from beginning to end they did it right.
Bad experience after the sell.
I was impressed when I visited the showroom in Norristown and got upsold to more expensive "Woodplay" model, as the staff convinced me that it was worth it.
Was really disappointed when they sent contractors out to install - most of the accessories were generic and not same as on the floor model & in the Woodplay catalog. Didn't have a Woodplay logo anywhere on the playset, which I found odd - called Woodplay corporate HQ (Escalade Sports) and the representative also said this was suspicious. Also, a couple of beams were split, including one that is risk of cutting hand every time someone climbs up the rock wall. Also, the slide was in the wrong color.
After calling and complaining, they said they'd send someone to fix it, but they didn't show up and now recalling them.
Overall, would recommend shopping around and considering places like Creative Playthings... may not be any better, but you should be aware that Superior may be overselling you on product and service.
Wow!!!!!. We went in looking for a playset and didn't realize the all the different sets they offer. My kids had a blast trying them out and seeing what they liked the most. Very easy going people working there and allowed us to take our time. We made our choice, and also decided to have a birthday party there for my youngest. What a store and what a fun time watching my kids play.
Wonderful Service. We went into Superior Play Systems looking for a backyard swing set and did not realize what selection they had. We were able to try out the play sets before deciding on the Sunshine Castle. We enjoyed working with the saleperson and really wanted to let others know what a fun time and great deals are available at Superior Play Systems.
Great prices and Great Service. Went into their store looking for a Black Friday deal and got an early Christmas gift for my children. Love the variety and pricing. Can't wait for it to be installed. They are great people to deal with!!!!!!!!!!!!!!!!!!!!!!!!!
Good Service, Fast Call Back, Quick Follow Up. Had set installed. Had a few bad pieces. Back within 48 hours to replace them. Set is great and good service follow up.
What an Experience I had!!!!.
I had a wonderful experience at Superior Play Systems. My friends had told me about this open play day at Superior Play Systems and we went as a group to see what they were offering. You always hear about something to good to be true, but this was nothing like that. We went in on Wednesday and my kids had a blast. They got to try every playset (they had to have at least 10 sets for the kids to play on) and boucnce on the trampolines. I didn't realize they had been offering this every Wednesday and Friday. There had to be at least 10 other families there as well. It was not a pressured situation to buy anything, but there were sales people around in case we had any questions. It really made me think about putting a play set in my backyard. Why not get my kids outside and playing instead of just watching tv or playing on the computer. What a great way to get the kids playing, when it was raining, and not have to cost anything out of my pocket.
I decided to come back onthe weekend and see if the sale staff was as helpful as during their open play days. What a great experience to be able to talk to someone who enjoyed what they were doing, really taking their time to explain every part of the system that would be right for me, and making sure I had all my questions answered. Even though there were other customers there, I felt like a person that mattered, not just a wallet walking through the door. My kids can't wait until the set comes in to be installed in our yard.
I definitely will be recommending people to Superior Play Systems and letting them know how great an experience I had.
superior is inferior.
I bought a $6k rainbow system which is generally great, BUT Superior's warranty is useless - the swing arm has covered damage from pests - they agree it is covered, but
they want me to pick up my own replacement part
AND charge me
AND charge me more than it costs me to buy the same wood retail from a supplier
my advice is find a reputable place to buy from
good product, very knowledgeable sales people. my wife and i research everything we buy and this was no exception. we were looking for a good value but also something we felt was safe and a unit we could add on to as our two little ones grew up. we encountered a lot of traffic going to the store and unfortunately arrived 5 minutes after closing. the salesperson was walking out the door and opened back up and spent an hour educating us (even about how their products stack up to the competition). he was so knowledgeable and their products really are the best. it was refreshing to deal with someone that not only knew what they were talking about but cared about us getting the right product for our family. we purchased a mid size unit and had them deliver and build it for us. they showed up on time and installed it and our kids love it.
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