Bryner has been servicing my cars for about 20 years. I have never had a problem with their work. Every employee there is friendly and polite. Their customer service is second to none. I would not hesitate for a second to recommend them.
WALK DON'T RUN...ESPECIALLY IF YOU ARE FEMALE... My 2007 Pontiac Solstice was hit (probably by a drunk driver) while unoccupied and parked in front of my house! Bad enough that it was hit, it was also 'undriveable', so it needed a Tow. I chose Bryner only because it was closest to my house. That was my first mistake. The entire event was a nightmare. I just purchased the car some two weeks earlier. It is a garage-kept 2007 Pontiac Solstice -- in pristine condition. Being a single woman, I did not want to present to the service dept. alone. The incident occurred at the start of Memorial Day wknd. Of course it sat there for 5 days. Feeling VULNERABLE and so scared since there would be no $$ from insurance, I didn't wanna go in there alone. I called my cousin David to ask if he were available. The only time would be at the end of the day -- or 5 PM --to go along with me to Bryner. When I called to ask the Sales Mgr if he would be kind enough to wait a short time after hours (like 15 min.), this is what he said to me in a rude/snarky tone of voice: "Well alright, but I don't wanna hear no LOVE STORY." I was shocked!! I replied angrily, "What did you just say to me?" in a disapproving voice. He just back-peddled but no apology was offered. Needless to say, I have now had to order up Tow #2. Obviously, I refuse to 'reward' this type of utterly UNACCEPTABLE, rude behavior financially after being insulted! So I pulled the job. I am sorry to report that -- it is STILL very much a Man's world. This Assistant Mgr never met me....but apparently the sound of a female voice gave him license to speak condescendingly to me. I have reported the incident to the Owner of Bryner. I will continue to review this incident in all avenues of the internet. In summary, if you are female and need service, I would NOT recommend Bryner Chevrolet!!!
Horrible Customer Service !. Last week I was in mid discussion with an employee when someone else in the office started swearing up and down. F this and F that. You couldn't hear anyone else responding which leads me to believe it was another employee. Absolutely ridiculous. I also agree with the other post completely ! I will not be recommending this place to anyone.Things sure have changed here over the years.
SERVICE IS THE PITS.
BEEN DOING BUSINESS HERE FOR OVER 20 YEARS, AND TODAY'S EXPERIENCE WAS THE WORST IN THE INDUSTRY.
CHARGED FOR WORK NOT DONE, DID NOT PROPERLY CHARGE FOR WORK DONE, AND NO ONE IN SERVICE SEEMS TO UNDERSTAND CUSTOMER WANT AN EXPLAINATION BEFORE PAYING FOR THE SERVICE.
GO ESLEWHERE AND SAVE YOURSELF THE HASSLE!
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