The true test of a business is when there is a challenge to see how it's handled.. Speak to the owner or persons in charge about the issue at hand. In my opinion, the best response is not to run to these sites that have a tendency to spur negativity. Listen, when you go to a small business, you have the opportunity to talk to the person who's blood, sweat and tears have literally opened the business itself. First, see how your challenge is handled, see how you're communicated with and compensated. You could be doing the owner the biggest favor by simply saying something. Your voice has more power than you think.
We are located at :
3502 Scotts Lane, Unit 29
(inside Sherman Mills Art Studios)
Phila, PA 19129
The Best Salon Since I've Been All Natural. I've had my hair natural for about 13 years and have been to different hair salons and Duafe has been the best yet. This was my 1st visit and I was very much satisfied of the environment very professional and mature, my hair stylist Nafeesah, to the finish product of my hair style. Even the other employees gave compliments and I was very pleased. Made a 2nd appointment with the same stylist. Thanks to my cousin for referring me!
Holistic...are you out there?.
The salon was really beautiful! I love the new location although I did get a little confused on how to get out since I am not from the area.
I really wish that Syretta was there and was dissapointed but happy for her to learn that she was out on pregnancy leave.
The stylist that I did get was something else. I was really disappointed for some reason that she did not have locs, because I was kind of there for the encouragement of growing and keeping my locs this time. Then I was like "...here we go..." when she asked the other sylist about sizing my locs when I said that I would like medium. She didn't say what she was using in my hair to start the locs. I'm really mad about that because i didn't speak up . I usually am really particular about what I put in my hair, but I "didn't want to start no mess" by being the picky client.
I was thinking that this was going to be the most expensive bad salon experience since I was being charged $150.
I was disappointed that she didn't go over any hair history with me to know that this was my second attempt at the salon to start locs. I guess that initial form that is filled out when you come in is just for their purpose of listing potential clients only.
She talked with her coworkers but did not really even try and conversate with me which made me feel a little awkward laughing in response to their conversation...like I was being nosy. If anyone has beeen to an African braiding salon to get your hair done, you know that when you go there that is exactly what you get, no more no less. The language barriers lead to no conversation and you get your hair done and leave. There's no consulting, no small talk.
That was pretty much my experience at Duafe. I'm not saying this to be mean, but I thought that my stylist should have been more professional and have taken more pride in what she was doing. I got the impression that she was not very creative with her work at the salon. The fact that she was going to let me walk out with ragedy ends was a statement . I had to ask her to trim off some of the scrappy ends of the twists that were starting my locs. I'm so nice that I had the nerve to give her a $20 tip. I felt so bad walking out of that salon , -$170 bad. I even left without a manitainance plan. Shouldn't she have at least discussed that with me? I was so messed up that I got lost getting out. Why can't we tell people that we are not happy with a service . I think that maybe we are all too nice and are afraid of being the bitchy client if we ever have hopes to return. I too wanted to like Duafe and am willing to give it another go. I just want to go to a salon that is truly Holistic. Is there anybody out there? I feel if you are a stylist working in a natural hair salon and you are tired of the locs and twist then make it more creative for your client and do them justice by not sending them out with some tired locs and twists. I personally don't want that kind of vibe in my hair. I contemplate taking my twists out since I left...just don't feeel right...$170 and I keeping hoping the first maintainace session will be better with a different stylist. I am not taking the time to write this review to bash any stylist. Based on her conversation with the other sylists, she seems like a fun person off the chair. I just want to give my real feeling on what I got that day. I'm writing review about 3 weeks after my visit which gave me some time to reflect, so I don't want all to think that I ran home and just wrote this cause I was mad.
Lack of professionalism, but I love my hair!.
I wanted to like Duafe, I really did. The online appointment booking, the great communication when it came to my appointment...all things that made me hope they were on their toes. Although I have to admit the incorrect prices listed on the web site did give me pause.
On the day of my appt the salon called to let me know there was a water main break on the street. The caller was very helpful and informative in letting me know another way to get to the salon. Again, I was thrilled with the attention to detail.
My appt was at 10:15am, so I arrived at the salon at 10:00. Gave the receptionist my name and time of appt, she asked if I could take a seat. Again, everything was fine up until this point.
A 1/2 hour later and I'm still sitting, waiting. No one said anything more to me..
An hour later and again...no one told me anything and I'm still waiting.
An hour and 15 minutes later the stylist comes over, apologizes for running late and ask if I'm ready to get my hair washed. I would of appreciated someone telling me this early on into my appt time…I’m sure the fact that they were running more than an hour behind time did not come as a surprise. Again, the lack of communication came into play when it came to washing my hair. Neither the stylist or the receptionist mentioned that all they had to wash hair with was cold water. Apparently the water main break hindered the ability to produce hot water however, I didn’t know this until the water hit my head.
During conversation with the stylist I was told they were running late because the previous client had wanted color. Which in my opinion with the time it takes to do locs, anything not on the books should be handled at a later appt to not back the stylist up. If the appt was on the books with the client getting color, the timing should of been adjusted.
Finally after my cold wash I get my hair twisted and rod set, which by the way went perfectly. (did I mention I love my hair?!)
So, under the dryer to wait until my hair dried…in the meantime the stylist was doing another head. (about an hour or so passes)
After that person was finished the stylist placed them next to me. After checking both dryers and adding more time to mine the stylist says…”I’ll be back” and walks out. Walks out the door.
Again, I’m waiting….and waiting.
I look at my watch and realize that the stylist has been gone at least 40 mins or so. It’s now around 2:30 and I’m contemplating asking someone else to see if my hair is dry and to take out the rods. I’ve been at the salon since 10am and had other errands to do.
Luckily the stylist comes in 10 mines later and checks the dryer. Oh, not MY dryer, the person who was here since 10AM but the other dryer. Finishes up the other client, they leave and then the stylist comes to me to check my hair.
Honestly at this point I don’t care if my hair is dry on not, I have to leave. I ask to please just take out the rods.
I sit in the stylist chair, they remove the rods, they ask if I want the locs separated. I decline anything further, pay my bill and leave.
The appointment was frustrating in regard that they never informed me of what was going on. That the stylist was running more than an hour late, that they had little to no hot water. The stylist leaving for at least 45 mins and never mentioning they were leaving.
Helping another client leave before tending the client that had been there the longest.
My appt was at 10:15am and I did not leave the salon until 3:20pm...way to long in my book. I had no issue with the price as I do love my hair however, the lack of communication, timing and professionalism leaves something to be desired though.
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