Recommends

carom62

Joined 2 years ago

Great customer service!. Neshaminy review

Excellent customer service

I watched "The Help" on 8/11/11 (great movie, by the way) for the 12:45 show and upon leaving accidentally left my ipod on my seat. I didn't discover the loss until late that night and was unable to call the theater. However, I called the above number at 9:30 the next morning and the phone was answered promptly and courteously. The person answering asked for a description of my ipod and then checked lost and found. Within a minute she came back on the line to tell me that my ipod was safely in lost and found. She took my name so that I could pick up the ipod at my earliest convenience. My husband was able to successfully retrieve my ipod later that same day.

Kudos to the staff cleaning the theater for turning in this valuable item! (And I know it was the staff turning in because there were very few people at this showing and no one was sitting near me.)

Neshaminy is one of my favorite theaters and I will certainly visit it again.

Doesn't Recommend

Bookofstories

Joined 3 years ago

We are customers, not criminals.. We are customers, not criminals.

Yet that is how our visit left us feeling. For my father's birthday present, he asked to see the lighting thief, and since we both prefer AMC Neshaminy mall we planned our day for there. I mean come on, it is cleaner than the others and the atmosphere is just all around better. That is until today. Today it became a very ugly place. We started off by getting a little something for us at the local food court (because dad is 70+ years old and really can't have the delicious junk food we can enjoy) and head over. The girl who was selling tickets seem more interested in staring at the wall than helping customers. I should have know first that this would not be well, second clue was when she sneered at me for forgetting the time. Whatever, it's for father. She sold us a tickets, laughed at us, then said we can't bring outside food into the movies. Again he's 70+ years old and survived cancer three frigging times,

HE CAN”T EAT THE PROVIDED FOOD!

So as we walk to our movies, she points us out and the other ticket guy shakes his head and laughs. Repeated what was said before. I repeat the above. I get more attitude. Sorry I thought I paid to see a movie, not to be mocked. We ask to ask a manager, because this is just down right rude. Dave, who was the manger, gave us a story about security and major events. This is a movie theater, not a airport. However, I would like to say that at least Dave was polite and respectful about things, his employees where not. So I give up, my father is getting aggravated which is mucho bad for his health.

We return our tickets and leave.

He still wants to see the movie.

Great now I look like an idiot buying the tickets again, at least this time there is no fuss about outside food. After of course the fact they their friends in with said food, so this rule only apply to non friends now? In any case, as we are finally let in and are walking back, the employees gather up, point at us and start laughing. I stop dead cold. Is this really how customers are treated? You laugh at them, you mock them? This is acceptable? I think not. I turn around and say “Really? If you have a problem say it to my face, not behind me”. Nothing, figures. So yea, father wants to see the movie and that's that. As we continue down the hall, there is another person falling us (he has keys so I assume its another manger) and they follow us into the movie till we sit down.

We are customers, not criminals.

Now your going to watch us to assure no outside food is brought in? What's next searching us? Is this really what we should come to expect from AMC now? I hope now, there are a lot of good movies coming out, and AMC Neshaminy is still the cleanest place around.

Doesn't Recommend

Jefferson17

Joined 4 years ago

WORST Theater Ever! VERY disruptive crowds. The AMC 24 Theater here is the WORST EVER that we've been to.

NEVER AGAIN. We've never seen such a collection under one roof of pure white trash idiots that take pride in being disruptive. We'll spend our money elsewhere from now on!!! No way we'll spend $35 for 2 to endure these morons again.

The dregs of lower Bucks will ensure that you can't possibly have a good time just enjoying your movie, with their talking, texting and yelling out.

AMC Hamilton is nearly as close and is a great place - we've gone there for years!