Hyatt Regency Philadelphia at Penn's Landing

Don't stay here. Bad service, dingy rooms, inexperienced staff. My one night getaway was made unpleasant by the staff at this hotel. I don't usual write reviews, but I travel a lot and I have never seen such bad service at a "high quality" hotel.

We arrived just after check-in and were told we would need to wait 2 hrs for our room, with little explaination except that housekeeping is running a delay beacause there is a big wedding here.

One would expect a big 4 diamond hotel is equipt to handel a big wedding, no? No appologies or consolations, and finally we ended up in a smoking room (we had originally requsted non).

Our front desk attendand gave us attitude and left out critical information (e.g. parking fees/rules)

All my clothes are stanky from the room.

I'm annoyed.…

The Hyatt Penn's Landing Has it All. What a wonderful place to stay on a beautiful weekend. We had so much to do on the waterfront, enjoyed our lunch outside on the terrace, and my wife got to do what she does best-- watch people! It was a relaxing weekend getaway, our room was clean and comfortable, and the exercise room was well equipped, as was the bar............ Very enjoyable!…