05/20/09

Customer Service Lacking

by mncl425

I've been to Parc on several occasions. The food has always been great. However, this last visit a waiter spilled my beer all over my jeans. While the manager came over to make sure I was OK, I was still charged for this beer, which is absurd. To make things worse, the bathroom was in serious need of cleaning.

• Pros: Good food
• Cons: Bathroom - disgusting

03/02/09

Well, the lighting is good

by CSMobileUser

Food is unimpressive. The serviceis subpar. The lighting is the place is really good. And that is the only thing!

02/21/09

Pathetic Service

by mange19106

Just finished a meal at Parc Brasserie and while the food is usually quite good, the service ruins the customer experience. In fact, it was so poor, that it provoked this review that I feel more than just a little compelled to write. Aside from the everyday Phila. rudeness, you never quite know who your server is. My wife and I simply ordered the split pea soup and charcutterie to start and we wanted to share the burger as a final course. My wife made the mistake of asking for bread, obviously a sacrilege, as the server rolled her eyes and pointed out that she needed to clear the menu's first. I was so glad she had a flair for the obvious. The soup arrived 20 min. later, without bread mind you, that we had to remind our server. The soup is tasty and very rich. The smoked ham is nice addition and each spoonful is very flavorful. The charcutterie arrived 20 min. later. Did I mention we asked the server to bring it together with the soup? So much for timing. My wife again made the mistake of asking for mustard. If you thought the bread was a sacrilege, you should have seen this response. I haven't seen eyes roll like that since the Exorcist. Ironically, the mustard never came, but the burger arrived 30 min. later. While usually, this is the highlight of the meal, the meat was charred and dry. The burger was barely luke warm and the fries were cold. We had more than a nagging suspicion that the dish had been waiting under those awful heat lamps. After 2 hrs. of mediocre food and exceptional rudeness with a side of incompetence, we waited another 15 min. to pay the check. Ironically, the manager approached me at the end of the meal and asked to pick up tab. Absolutely not! I might feel obligated to return which is definitely not in my future. If Steven Starr wants to know how to fix this problem, he should speak with Jose Garces whose Chifa is a delight.

• Pros: Usually the burger
• Cons: Awful service