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Need More Clarity Around Membership Fees. My wife and I went looking for a new gym to get fit in 2012. While City Fitness does seem to have some clear plusses: lots of free weights, spacious, a free parking lot, and great hours, we were feeling pretty disappointed about the sign-up process. On our first visit, we were quoted $50/month combined for both my wife and I with no enrollment fee. It sounded like a great deal, but we wanted to think it over for a bit and also check out other gyms like 12th street and PSC. When we returned to City Fitness today, another gentleman greeted us and said it would be $60 a month for the both of us. When I mentioned that we had been quoted $50/month, he began to explain in a very confusing way about all these different extra add-on fees. He then said he was the manager and was surprised that we had been quoted anything but the $60 fee. The manager then summoned the original woman who gave us the $50/month offer and she didn’t remember giving us that quote. I felt like it was more of a car dealership experience which was troubling to me because maybe a future billing problem would arise and it would an equally difficult and confusing experience.…
Missing the basics.
Its a clean gym and well priced. But the management has received numerous requests for the most basic equipment -and they've ignored them all. The gym does not have what is called a slant board --
its an inexpensive inverted sit up board and its standard issue for gyms.
So if you are expecting this basic workout item, don't join this gym.…
Join ANY gym but this one....
Terrible customer service.
Deployed 2x to Afghanistan (back to back) so I went in to cancel membership before deploying. They offered to freeze membership, and did NOT tell me that a freeze would cost me any money. 1.5 years later I get back and start to go through my financial history only to find out they've been charging me all along. Politely asked for a refund, and was told that "I should have checked my account regularly." Oh, I'm sorry, with my VERY limited amount of computer time I was working on my degree and talking to my family, not scouring my finances for a seemingly obscure $15/mo charge. Finally, after over week of calling and asking for a status of their decision on my account, they offered no refund, but did offer a 1 yr free membership--I explained I would prefer the refund, since the military is moving me. They didn't seem to care, and so now I've got nothing back. This month (as if to add insult to injury) they charged me AGAIN.
City Fitness is NOT military friendly, and I'd imagine they would treat others in uniform just as poorly.
Join ANY gym except for this one. Seriously. If they treated me this way imagine how they will treat you.…
Get me in here!!!. There is nothing negative I could possibly say about City Fitness, Spring Garden St, Philadelphia. I have been to numerous gyms in the last fifteen years, and this one is by far the best gym ever!! I have been a member for the last three years, and despite having moved, and having to drive a ways to get there, I will never change gyms. It is one of the cleanest gyms I have seen, has every piece of equipment I could hope for, has a variety of classes, and AWESOME trainers! The entire staff is super friendly and helpful. There are constantly improvements being made, new classes being added, and new and interesting equipment being introduced. Membership is also very affordable. Another great perk is the smoothie bar whose shakes are delicious and put my home made concoctions to shame. The best part of this gym though is the atmosphere! Come check it out for yourself.…
Get me outta here!.
This review would have probably gotten a 3 star review from me because three stars is average-ish and that's what this place is, average-ish. I dropped it to two stars because of two separate
incidents that occurred with front desk personnel that significantly lowered my opinion.
The gym in itself is just as stated above, average. The cost is tolerable, the hours are nice, but the gym doesn't offer many classes, and has few amenities. ANYWAY, that being said, two incidents have changed my opinion of this place, and forced me to search for another place to tone my fantastic ass.
When I initially signed up, the sales guy (Quinn) told me that my monthly rates would be $25 due to my student status and that there were no other fees besides the monthly rate. Low and behold the very first month I had a 39.99 charge on my credit card ( the difference of which took 16 days to get placed back into my account). The monthly rate was fixed, however 2 months later I was hit with another 25 dollar charge which was never mentioned to me initially, but later explained to me as a fee that locks in my rate....right.
Besides the rough billing start, and limited options, things were fine and the I always thought the staff was quite pleasant. Of course that changed with one fell swoop. On my way out one night, I had to tell the girl behind the front desk (Heather) my key number 3 times because she seemingly ignored me or didn't hear me because she was talking on her cell phone. I understand the necessity of the phone, Im a woman, I get it. But the whole matter seemed unprofessional and to top it off as I said good night, I got no farewell in return. Impolite if you ask me, but maybe I was just raised differently.
So I said seeya City Fitness, and am currently quite happy at Sweat.....(hint. hint. review coming?)…
