The first experience at the Paoli Diner was most unpleasant. I ordered fish which had to be sent back 2 times and never was edible (strange flavor and gelatinous texture). The waitress, although very sweet, didn't get our orders right and never did bring the rolls and butter that was supposed to come with our dishes.
The worst thing though was that I was charged for the side dishes that came with the fish and the Manager berated me for asking why I was being charged at all.
Most high quality restaurants would be apologetic and certainly not charge a thing. In fact they might even go so far as to give you a credit for another visit. The Manager said so rudely to me "how am I supposed to make money?!" Apparently he needed that $5.30 more that he needed repeat, satisfied customers.
We'll never go back and are telling everyone we can.