05/07/09

Experiencing Diadem

by Greenie

Bottom line: Diadem is like anything else in life. Whatever and however you plan for a experience is usually your guaranteed outcome.

I came to learn about Diadem through a friend who was referred by another friend. Nevertheless, I visited the salon during my friends appointment to have the opportunity to scope the location, parking availability, atmosphere and the like. I also wanted to talk to the recommended stylist, explore the use of hair products, price list, wait time and process of scheduling. I also had a discussion about the (then) current status of my hair, past chemical use, any health issues that may have an effect on the condition of my scalp or hair, and what I was looking for within the services of the salon. That was in December 2008, and I remain a satisfied customer as of this writing. Since then, I have had the opportunity to experience a very intimate level of professional hair care and treatment from a degree of expertise that I have truly appreciated. The professional yet friendly and relaxing atmosphere lends itself to the quality customer services and personalized attention, which has exceeded my satisfaction. As for the wait time, please note that quality care takes time, and the same time it takes for the person ahead of me is the same if not more time that is spent in caring for my hair and meeting my needs to expectations. Another perk that I appreciate about Diadem is the flexibility extended around the salon hours and my work schedule. It's been great to be able to go to a early church service on Sunday, grab a snack and run to the salon to have my hair fresh for the upcoming work week. Being a observant person, I really like how the staff at Diadem train and treat each other, especially the students who prepare the customers for the stylist chair. I have seen them use the time of error as a teachable moment versus a time of scolding. That matters to me because vendors treat their customers the same way they treat each other. A wonderful thing that happened to me at Diadem. A previous customer left a blessing for the 8th customer on Friday March 13, 2009, and that person was me. I received a special message from the "Word" and a $25.00 gift certificate. What a surprise and blessing. Lastly, I could go on and on, but don't just take my word alone, plan your own experience.

• Pros: Professional Hair Care and Treatment
• Cons: Variable Wait Time

05/01/09

Ignorning the facts...

by ldybug13

Everybody has something to say about where the salon is located, parking, pricing but it seems like people are ignoring the big picture, their products. The most important ingredients to make your hair healthy is kept a secret at this salon. As a customer, I should have the right to know what exactly is used in my hair. High quality products right? Which one? Nobody knows for sure what their putting in your hair because their always behind close doors mixing your color or deep conditioner. And if you ask what to use for your hair in between your next appointment, they give you a generic answer and a product that you can find at Rite Aid. Why? If were all trying to achieve the same goal, healthy hair then why are we so secretive about sharing information like what types of products to use regardless of how expensive they may be and different hair regimens. Wake up people and really analyze your surroundings. You would want to know what ingredients are in your food right? Same principal applies to our hair. If your going to spend $100-$200 on your hair at least know what they use for your perms, hair color, deep conditioner, shampoo and styling products. If this information is kept from you then you should probably questioned their integrity...

• Pros: Beautiful hair...
• Cons: Never know what type of products their using...

03/24/09

Diadem Is The Salon For Me!!!!!!!!

by CSMobileUser2

Hello readers! I wanted to share with you my hair experience with Diadem. I remember my first appointment..I thought the salon was beautiful and most importantly the service was beyond my expectations. Im extremely picky but I had total trust in my stylist to cut my hair on my 1st visit!!! Everyone is very polite and you can tell that they all love and respect each other. My hair has never felt as good or looked as good as it did when I left that day. Sure I paid a little more than I would usually pay but that didn't matter to me because my hair has been so healthy every since. I love the products, the atmosphere is great and like other natural salons, you are going to wait. I've work in salons for years and I loved Diadem so much that I wanted to join the team. They truly care about YOUR hair and the products that use guarentee results. I recommend that you experience for yourself the benefits of a Diadem wash and curl. That's all it took for me to see that Diadem is the Salon for me:)