My experience was good.... although it has been a while since i've been at Diadem, I had no complaints. the only thing i can say on a negative note is that my stylist was alittle late, but not so late that it inconvenienced me. this was one of my better experiences trying out a new salon.
Love it.... I've been a regular at Diadem for approximately a year and I've been pleased with the quality of service provided by the assistants & stylists. My stylist, Ronald, is creative, professional and accommodating. I love the fact that he, and the other stylists, specialize in healthy hair, in addition to, a complimenting hair style. I look forward to my Diadem experience each time I make an appointment. Also, the atmosphere is unique & relaxing.
Always a good experience.
I originally went to Diadem about a year or so ago, following my former hair stylist. I chose to leave because I was not satisfied with my former stylist, but was very impressed with the look of the salon, and how other customer's finished hair styles looked from their stylists. Recently, I wanted to cut my hair very short and remembered the stylists at Diadem (even though I didn't know any of them personally). My great experience came as soon as I made my appointment! Carol and Dez, and other staff members are very welcoming and always accomadating. The support staff there are great and always making sure that I'm comfortable.
I was referred to Ronnie who talked to me about what I wanted for my hair. All I have to say is my hair looks fabulous and I got rave reviews from EVERYONE! When I want something diffrent done with my hair Ronnie complies. I have had nothing but a great experience with Diadem since I returned. Always courteous, and respectful (and I'm an older woman), I've never had to wait longer than 15mins to get my hair started (which may not be everyone's experience, but let's face it...how many black salons make you wait?!). I'm so happy with my new experience at Diadem that I really felt compeld to write this review.
It has been many many years since I've been this happy. Thank you Diadem!
Dez, YOU GO GURRLLL. I LOVE, LOVE, LOVED MY HAIR, First of all after months of relaxing and coloring my hair, my hair was a bit damage, after i let Dez do her thing, she worked it out, The girl can cut some hair, and style too, i give it to her, she have the touch, I finally found the perfect hairstylist!!!! THXS DEZ
The worse customer service I have ever seen.
This is without question the most ghetto place I have ever been. After this horrible experience I started getting my hair don at Salon Thalia, a wonderful place.
As for Diadem, I was treated horrible. First I waited for two hours, then I waited for an hour with wet hair. There is nothing on this planet tht would make me wait that long for any service. When the assistant took me to get my hair washed she tried to beat me down the stairs so that she could tell everyone that I was 'old'. I have gray hair. I knew she was doing it so I made sure I kept up. (not as old as she thinks) and I actullly heard her say it. I was so infuriated that I finally left, wet hair and all. I left my jacket and went back to retrieve it, at which time the stylist all had a good laugh. These people are horrible.
There are people out there that will go to a salon and wait for a service at all cost. As far as I'm concerned anyone who waits an inordinate amount of time for a service they're paying has no self-respect. These people should be doing hair iin their grandmom's kitchen. Idiots will keep them in business because they make their hair 'shiny with movement', and they'll settle for this at any cost.
I luv how they do hair. When you are finished being serviced its like you are charged a random price. Like if the stylist would like to charge you more they can because their prices are always changing.One time I went to get a service done and I was charged one price, then I went back for the same service just no trim or conditioner, and i was charged only $ 5 dollars less. LIke how is that Possible? I am a person who does not mind paying for good quality but when you try to take advantage of me, a regular. That's when I have to move on to other places. I am sure that they dont take advantage of their hardworking clients.
Extremely negative experience at Diadem.
I had such a negative experience at Diadem, that I am convinced the positive reviews are left by friends and family members of the staff. This band of immature, unprofessional stylists should not even have a business, and certainly do NOT warrant the effusive praise exhibited in these reviews.
Yes, the price list is shrouded in mystery; only the stylists know the menu. When it was time to pay the bill, even then I was not given an itemized list of services. The bill was hefty: about a hundred dollars for a wash, haircut, and press.
The consultation was nonexistent. Even the picture I showed the stylist of the haircut I wanted was ignored. The stylist proceeded to give me his vision of what he wanted to see on me: a horrific, angled, unreasonably short hairstyle that took months to grow out under the corrective services of an entirely different stylist at an entirely different salon. I left Diadem that day in tears.
The wait was excruciatingly long, about four hours. What is the point in making an appointment if it won't be honored? Contrary to what has been posted, it is never necessary to spend that kind of time in a salon, unless the stylist is working on your hair the majority of the time. That was not the case at Diadem. They waste your time, period. They need better scheduling and better time management. For the prices, it is unacceptable and inexcusable to have patrons waiting.
This group needs to operate out of a basement for about a quarter of the price due to their lack of professionalism and disregard for patrons. Yes, what was mentioned in other reviews about the cattiness is true. Yes, they waste your time. Yes, they hide their prices.Yes, they refuse to show you what products are used. Yes, they refuse to tell you about how to maintain your style at home. No, they do not give you a consultation.
I wanted to walk out many times, but the stylist convinced me to let him finish and that I would not regret it. I regretted that experience big time. I regretted ever having heard the name Diadem. I would never recommend them and will never return. I am in awe that Diadem is still in business. Yes, my experience was that bad.
The only positive I can state is that my hair had body, shine, and movement. But you can achieve a comparable outcome at a Dominican salon, for example, for a fraction of the price. CONSUMERS: Spend your money elsewhere.
Bottom line: Diadem is like anything else in life. Whatever and however you plan for a experience is usually your guaranteed outcome.
I came to learn about Diadem through a friend who was referred by another friend. Nevertheless, I visited the salon during my friends appointment to have the opportunity to scope the location, parking availability, atmosphere and the like. I also wanted to talk to the recommended stylist, explore the use of hair products, price list, wait time and process of scheduling. I also had a discussion about the (then) current status of my hair, past chemical use, any health issues that may have an effect on the condition of my scalp or hair, and what I was looking for within the services of the salon. That was in December 2008, and I remain a satisfied customer as of this writing. Since then, I have had the opportunity to experience a very intimate level of professional hair care and treatment from a degree of expertise that I have truly appreciated. The professional yet friendly and relaxing atmosphere lends itself to the quality customer services and personalized attention, which has exceeded my satisfaction. As for the wait time, please note that quality care takes time, and the same time it takes for the person ahead of me is the same if not more time that is spent in caring for my hair and meeting my needs to expectations. Another perk that I appreciate about Diadem is the flexibility extended around the salon hours and my work schedule. It's been great to be able to go to a early church service on Sunday, grab a snack and run to the salon to have my hair fresh for the upcoming work week. Being a observant person, I really like how the staff at Diadem train and treat each other, especially the students who prepare the customers for the stylist chair. I have seen them use the time of error as a teachable moment versus a time of scolding. That matters to me because vendors treat their customers the same way they treat each other. A wonderful thing that happened to me at Diadem. A previous customer left a blessing for the 8th customer on Friday March 13, 2009, and that person was me. I received a special message from the "Word" and a $25.00 gift certificate. What a surprise and blessing. Lastly, I could go on and on, but don't just take my word alone, plan your own experience.
Ignorning the facts.... Everybody has something to say about where the salon is located, parking, pricing but it seems like people are ignoring the big picture, their products. The most important ingredients to make your hair healthy is kept a secret at this salon. As a customer, I should have the right to know what exactly is used in my hair. High quality products right? Which one? Nobody knows for sure what their putting in your hair because their always behind close doors mixing your color or deep conditioner. And if you ask what to use for your hair in between your next appointment, they give you a generic answer and a product that you can find at Rite Aid. Why? If were all trying to achieve the same goal, healthy hair then why are we so secretive about sharing information like what types of products to use regardless of how expensive they may be and different hair regimens. Wake up people and really analyze your surroundings. You would want to know what ingredients are in your food right? Same principal applies to our hair. If your going to spend $100-$200 on your hair at least know what they use for your perms, hair color, deep conditioner, shampoo and styling products. If this information is kept from you then you should probably questioned their integrity...
Diadem Is The Salon For Me!!!!!!!!. Hello readers! I wanted to share with you my hair experience with Diadem. I remember my first appointment..I thought the salon was beautiful and most importantly the service was beyond my expectations. Im extremely picky but I had total trust in my stylist to cut my hair on my 1st visit!!! Everyone is very polite and you can tell that they all love and respect each other. My hair has never felt as good or looked as good as it did when I left that day. Sure I paid a little more than I would usually pay but that didn't matter to me because my hair has been so healthy every since. I love the products, the atmosphere is great and like other natural salons, you are going to wait. I've work in salons for years and I loved Diadem so much that I wanted to join the team. They truly care about YOUR hair and the products that use guarentee results. I recommend that you experience for yourself the benefits of a Diadem wash and curl. That's all it took for me to see that Diadem is the Salon for me:)
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