Great food, staff, menu!!!!!!!!!!!
I ve been there twice and would go again in a heartbeat! Food melts in your mouth! Great atmosphere and attentive service!!!!!!!!! I love that i saved money with the coupon offer..you can't beat it!!!!!! looking forward to the summer where you can sit outside and enjoy the view
HORRIBLE SERVICE FROM WAIT STAFF & MANAGEMENT!!!.
I chose the Waterworks for our 11 year wedding anniversary since the menu looked excellent. The food was good although TERRIBLY small portions. I left hungry. The issue was the terrible service. First of all, we waited a good 30 minutes to be seated even though we had reservations. Our waiter was a snob who barely waited on us. He couldn't be bothered to help me decide between two entrees. Wouldn't even describe them to me. He said "the duck comes sliced." Gee, thanks!! We honestly saw him twice during the entire meal. At one point I wanted to add soup to my meal and I couldn't because I couldn't get my waiter. I had asked ahead of time for them to bring us a special desert in honor of our anniversary. All night I watched cute little deserts which candles or whatnot pass by our table for birthdays. But when it was time for our desert, they took our order as usual and nothing special was brought out. They completely forgot or ignored my request. My husband was very upset with the service which upset me being that this was my gift to him. A $300 meal isn't exactly cheap.
So I emailed the restaurant about my grievances. The manager called me and apologized. Swore that this is not what they are about. Promised to send me a gift certificate so that we'd give them another try. 3 months later and NO gift certificate!!! Why even bother to offer it??? Seriously, the service at this place is a joke. Truly a shame. Would NEVER recommend this place to anyone unless you enjoy being treated like GARBAGE!
My husband and I had dinner at the Water Works tonight to celebrate my birthday. Everything was wonderful! The manager Ken was outstanding and our server Ashley was wonderful! Ken and Ashley made my night very enjoyable.
Dinner was fantastic! I had the stuffed chicken and my husband had the duck. Everything just melted in your mouth and had us wanting more! Ken and Ashley deserve some praise for being so outstanding this evening! You made the perfect hires with these two employees.
We will definitely be coming back for dinner and brunch. I will also let my friends and family know how well the staff at the Water Works takes very good care of you and how delicious the food is. I couldn't ask for a better place to go and celebrate my birthday!
Thank you Ken and Ashley!
Love the Water Works. The best part of the Waterworks is the romantic atmosphere on the glass in deck area over looking the river, with the smooth live music playing in the background. It is beautiful on a nice evening with the one you love. And the food was good
Great Brunch. I always wanted to try Water Works so we decided to start with brunch. The selection was very good and fresh. The omlette station was great. The staff is superb in this place, they are professional servers which is nice. There is a free valet for sunday brunch. The water list is huge.
had high hopes....but disappointing.
We went to Waterworks last night for our 5 year anniversary, from high recommendations. It's a gorgeous spot and I think the interior is lovely but that's about as complimentary as I can be. I say this and please note that I don't frequent high end restaurants often,so I do hold them to a higher standard. So seeing folks go in jeans bothered me a little, since I was stuck wearing panty hose. I may have been slightly peeved that our request for a water view landed us in the dining room, despite making the reservation in advance.
While the water list is impressive and the wine list expansive, we had a $15 Grenache priced at 50 bucks and that was the best part of our meal. We had our food 5 minutes after we ordered it, I had the filet, which was fine, not great. Capital Grille was better than this. My bf had the Delmonico which was extremely fatty. The super mashed potatoes were insanely salty, and since we never got a refill on the tap water we requested, I was displeased. The spinach was tasty, but I think that would be hard to ruin. The bread they serve would be great with butter, but the sweet taste of the roll does not go with olive oil (which was flavorless). It appeared our waiter was having a tiff with on of the other waiters, so after he took our order, we didn't see him again until he brought the bill. We passed on dessert. The bathrooms were a little messy.
I'm sad by this experience, the location is wonderful. I think they are torn by desiring to be a 4 star restaurant with 2 star food quality and 2 star service. We didn't try the bar.
What's The matter With You People??. I don't know whats wrong with my fellow reviewers. My experince at Water Works was outstanding! The food was perfectly prepared and the wait staff very friendly and knew the menu like the back of his hand, and the wine suggested paired with my food nicely. I would STRONGLY recomend this restraunt to anyone.
What a ripoff. When there the other nite and the food was junk, I had the entree meat de jour which cost $50.00 for a 18oz prime rib which burger king whopper taste better the the desset was a let down as will. A place I will never go back.
Major Need of Repair. Having received a gift for dinner to this very romantic location we were both anticipating an outstanding evening. The day was beautiful; we requested reservations on the terrace - it wasn't too chilly. Instead of terrace dining they moved us to a very nice indoor conservatory room overlooking the river. We would have enjoyed a drink outside before dinner, but it was not offered. From the minute we were seated we felt like we were in a race until we clued our waiter into the fact that we were dining. The food was awful -everything was a fiasco. Being asked every 5 minutes how everything was was annoying. The highly recommended octopus appetizer was inedible. The salad was warm and unbalanced with flavor. The Salmon entree was overcooked, the duck was unbelieveably dreadful. The wine list while good was ridiculously overpriced. We did enjoy our wine and the outstanding view. I felt that our waiter who was changed early upon our displeasure with the sprinter was embarrassed for our obvious disappointment. A good restauranteur could do well here.
tragic waste of a beautiful space.
Can someone who knows how to run a restaurant take over this place please!? I have gone there four times and it keeps getting worse. The first visit was upon opening and then a month later. Ed Dougherty was running the place and while the food was mediocre at best, we had great service both times. By my next two trips Ed was gone and it showed as the service was downright rude. I vowed I'd never go back after the third time but the weather was so nice last night I thought it would be worth another try...not so.
The valet greeted us with, "That's $10." Not "good evening sir" I thought maybe I was at the WAWA for a moment. We went straight into the bar as the door there was open and we headed to the patio to see if we could get a table for a drink. Things had changed since last year and it appeared to be dining only. As we were trying to figure things out the waiter asked if he could help us...not terribly pleasantly I might add. We said we just wanted to have a few drinks outside. Right in front of the bartender, he said we would have to go to the front to the hostess. So off we went to the hostess who upon telling her we just wanted to have a couple drinks, told us we had to go to the bar to order them and then carry them around the corner. No service for drinks on the patio? No you have to go to the bar. (This was a Thursday evening...not a Monday).
So back we go to the bar to order our drinks...we should have left but at this point. We ordered our $11 drinks and carried them back out the back door and all the way around the corner of the restaurant where they had a couple tables and chairs haphazardly placed. There was a wall between us and the restaurant's outdoor seating. IT felt as though we had been banished to the kids table.
Why not offer service outside for cocktails? Maybe people would enjoy their view so much they would stay for dinner. Actually, why not offer actual service in general.
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