Food Was Good. Service, Less So.
My fiancee and I went to Trio Saturday night without reservations. Got seated quickly, so that was good. By the time our waiter came over, we already knew what we wanted, so we placed our orders. Two apps (veggie spring rolls and chicken satay) and two entrees (drunken noodles with chicken, and chicken with green curry).
It took over an hour for the apps to arrive. The waiter came once (at about the 45 minute mark) to say the kitchen was backed up and he was sorry about the wait.
Finally the apps arrived, and we ate them quickly as we were starving. Then another long wait for our entrees to arrive, during which time we had no visits from our waiter. When dinner finally arrived, he said "Would you like to share? I can bring two plates?"
"Yes," we said. "We'd like that." We didn't see our waiter again for the rest of the meal. After picking at the food for about 15 minutes (a lot of this time he spent at a neighboring table but was not available as I tried to get his attention), I ended up eating off the tiny bread plate the rice was served on.
Again, we ate quickly, as we were hungry after the long waits. We wanted the meal to be done, so we tried to signal our waiter a couple times as he waited on other tables, trying to get our check. He ignored each attempt. My frustration must have been pretty visible, since a waitress saw me and said "Would you like your check?" When I said I would, she said "I've seen that look before." (Not sure if it was from other people our waiter was assisting, but I don't think I'll ever know the answer to that.)
When the bill arrived, magically our waiter appeared. He looked irritated that we had gotten our bill. (By the way, nothing had been comped.)
"Can't I get you something else? Dessert? You shouldn't leave without getting something for free."
I told him "No, I think we're done tonight." He gave a faint apology and walked away. We left him a 10 percent tip (which was probably more than he earned.)
I might go back again some time, but not for a little while, and I sure as hell don't want to sit in that guy's station ever again.
Two strikes and your out.
This was the second time my husband and I went here. The first time was two years ago and the service and food were very disappointing. We went on a slow night, the service was horrible, our appetizer was burnt and the food was mediocre so we did not go back. Then friends said they went recently and had a good meal so we checked out the reviews and decided to give it another chance.
We went back last night with 3 friends. 3 out of 5 of us ordered appetizers/soup and two of us received our soup and appetizer at the same time. The third person had to wait about 10 mins for his to come out. In the mean time, the food runner tried to deliver two entrees to us that were actually for a different table. That was ok, mistakes happen and we could understand his appetizer not coming out on time. But then dinner came and only 4 out of the 5 meals were delivered at the same time. Hence, the table waited to eat their meal until the 5th person received theirs which did not come for another 5 minutes in which time everyone else’s meals were cold. Rather than the kitchen holding everyone's dinner back so that all 5 meals were delivered at the same time or at the very least the server letting us know that it was going to be “ x” amount of time before the 5th person got their meal, no one said anything and we just sat waiting.
Two people got pad Thai which they said was ok but somewhat bland. Another person got the pineapple rice with shrimp. She said the flavor of her meal was good but was disappointed with the amount of shrimp served vs. the amount of rice. At the end of the meal the server gave us a bill for a different table. We just felt that overall the food was mediocre and the kitchen and service staff seem very disorganized. We cannot recommend this restaurant in good faith.
As good as New York...maybe even better!!. So I just moved into the area from New York. I have had my fair share of "Thai" and "fusion" restaurants, and Trio single handily wins my heart. I have been to other restaurants in the area (Rembrandt, Jacks, Umai?!?) and have realized that Trio is the gem that is hidden in the nooks of the Fairmount area, also I just found out they deliver!! The beggars pouches are quite delicious, especially dipped in sweet sauce that comes with it. So light and crispy, but simply delicious. I have to add the chicken curry as well, make sure you ask for 3 stars if you like it spicy. The tender strips of chicken smothered in a green coconut curry could not get any better. I have also noticed a strain of amazing homemade desserts, which I must say, keep on keeping on, or something like that. I highly recommend Trio, especially if you are looking for a quaint, laidback BYO.
Simply Mahvelous!!!!. Had my Valentine's dinner here with the lady and it was perfect. The lamb shank was perfectly spiced and fork tender. The lady had the Seabass and she oooh'd and aaah'd as she ate it. The service was great considering it was a packed house. It really is a great date place. We had started with the soup of the day which was seafood chowder that rivaled some I've had in New England. It all ended with these coconut crepes with bananas fosters that may very well be the best dessert I've ever had. The homemade ice cream was what made it. We will be back, and most likely very soon, per the lady.
Wow, in the interest of public health, whoever is cooking at Trio ought to find a new line of work pronto.
We ordered take-out on the basis of a walk-by tour of this Fairmount restaurant (we're new residents) showing an unambitious menu that should have been easy to get right. But no.
The calamari salad, pallid rings of off-tasting squid, rested atop a shredded pile of greens that seemed to have been rescued from a compost pile. One taste and into the trash.
Chicken satay: an arid, overcooked nightmare rife with tangy chemicals. The peanut sauce was ok, but utterly bland.
If there's one dish a (sort of) Thai place has to do reasonably well, it's Pad Thai. Trio's version, is a greasy, glutinous, oversweetened mess of rice noodles and bean sprouts ... what more is there to say?
And Trio's not cheap: the dishes mentioned above totaled more than $40.
OK, maybe living for years in San Francisco, where Thai spots a million times better than Trio are commoner than lesbian bikers may have spoiled me, but really.
Rating: how many negative stars are in the sky?
Top Notch. Went to Trio for our Terror Behind the Walls dinner package and it was very very good. The atmosphere is very relaxing and warm and the food was awesome. I had the lamb shank and my girlfriend had the seafood combination. We also had beggars bags appetizer which we loved and our squash soups were delicious. I can't say enough good things about it. The service was great and the owner was very gracious as well. One nice touch I noticed that you don't see much, they had actual cloth hand towels in the restrooms in addition to the normal paper towels. Thanks for a great dining experience! I wish Trio was in my neighborhood.
High expectations with less than satisfying results. I had high hopes for this thai restaurant, unfortunately I ended up being rather dissapointed. The service was extremely poor as it took over forty five minutes to receive our meal even though it was not a crowded sunday evening. The crab baggers appetizer was the highlight of the meal as the sauce was unique and was very pleasing. My seafood claypot was poor on the side of not having much seafood in it at all and my girlfriends pad thai was bland at best. Perhaps it was just an off night or I ordered poorly, but the service combined with the bland offerings made for a dissapointing dining event.
Classy neighborhood BYO. I am a repeat customer of this wonderful BYO in the Art Museum area for their wonderful food and friendly service. Tonight, however, I felt they outdid themselves (in a good way!) when I ordered delivery. The owner who took my order forgot to pack my drink, which I did not realize until after the delivery man left my house. They didn't charge me for it, so I just enjoyed the rest of my meal without that part. Not an hour later, there was a knock at the door--the delivery man returned, very apologetic, with not only my Thai Iced Tea, but dessert that they included "for my troubles." This is the kind of attentiveness that makes this restaurant one of my favorites in the area.
Great BYO..One of the best in Philly.
Where do I begin? I love this little BYO. The staff are generally exceptional and the food is always great. The duck special changes daily and I highly reccomend trying it each time! The three owners are always gracious for the business and welcome you every time.
Service can at times be slow, but it in no way ruins the meal. They let you relax and enjoy not only the meal but the experience like a good BYO should. Overall, I cant say enough about Trio. It is one of our favorites in the city and once you try it, I bet you will feel the same.
So you get a better idea of what service and quality to expect when you go to Trio..Here are other BYOs in the city I like..Figs (Fairmount), Radicchio Cafe (N. Liberties), Robertos Cafe (South St), Audrey Claire, Mercato..and many more. Hope this helps!!!
Definately a return customer.. My GF and I, along with a 'blind-date couple' made our way to Trio on a wed. night prior to checking out the Terror Behind the Walls at the Penitentiary a few blocks away. We were greeted at the door of the quaint corner eatery warmly, I believe one of the owners was in the first room and thanked us for coming. We were led upstairs to the upper dining room and past the doors to the outside deck (which was buzzing, as far as romantic, second-level dining decks can be buzzin for a mid-october weekday night). In fact, i believe the deck was full. That clued me in that this would be a place i would probably enjoy, since so many others were on this wednesday night. We were seated and our wine was accomodated (BYOB) by the waitress. (I wish i remeber her name, she was a good one; young, pleasant and attentive, wasn't putting up a fake persona in order to serve us, I liked that) We order from a special menu, themed to match our haunted prison excersion. Unbenounced to me, the two 'blindies' weren't fans of Thai/French cuisine. Actually, they had never had it before which i learned as we looked over the menus and listened to the extensive list of specials, all of which i wanted to order. I settled on the escargot puff pastry (called Prison Riot i belive) for an appetizer. (the others: chicken satay, dumplings, and a summer type roll) I tried them all, i'm an exotic foods buff and the escargot was superb. The zingy, buttery sauce was exactly how it should be. Delicious. I will say the summer roll was a bit overpowered by lemongrass however. The main course i ordered a ribeye special, soy marinated and topped with blue cheese, my counterpart got the (witches Caldron) a mix of cellofane noodles and seafood in a spicy broth. We ended up switching dishes (his choice) and i was delighted. I could have eaten anythign on the table. I COULD GO ON FOR DAYS, THIS PLACE WAS TOP NOTCH, i will be back to venture around the non-prison food menu. THANK YOU.
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